Valvoline Instant Oil Change

I came in and the staff there were really unprofessional. I’m not usually the person to review but I waited almost two hours for an oil change that should take 30min max. It’s not cuz they were busy, they were talking to each other the ENTIRE TIME! It wasn’t small conversations they were just standing there talking while you have a line of cars waiting to hear about a status update for services they PAID FOR!! Talk to whoever you want but if you have the inability to multitask and it takes you from the job you’re PAID to do then maybe hold the conversation till your break time. Definitely don’t recommend this place

The tech Ryan was very helpful and explained everything in detail to a women who knows NOTHING about cars. He took the time to tell me about filters and explain why they are necessary, although I spent more money than intended i was very pleased to do so. Thank u Ryan

Honestly the best Valvoline I have been to that consistently does right by their customers. I’ve been to other locations where their customer service is not up to par with this location. Think of chick fil a customer service but at valvoline. I have taken my cars here for a couple years now and I’ve interacted with pretty much all their staff and just like Steph curry… they don’t miss. Aha managers and assistance managers are amazing and they are killing it with making an amazing work environment for their employees. I’d seriously drive an hour and may have to in the future, just to have them service my cars. Keep killing it guys and gals!

Waited two hours no one told us how long the wait would be and when we finally had someone help us I noticed why. They where to busy talking to each other distracted by each other trying to get each others attentions trying to see who can get more attention from each other. I understand they can’t do much while working on individual cars but I don’t think your employees should be just talking to each other not informing the cars in line about the long inconvenience. You also had employees literally walking around back in forth “helping” when it could be a one person job. Consider cutting hours if you’re going to have so many employees stand around and do nothing. This one girl literally put gloves on walked to an ipad took them off and then went to put some back on then got on her phone be

Great service, everyone was very kind and efficient. I came about 30 minutes before they close and it was myself and several other cars. They didn't complain and took every single one of us despite their closing hours. They were awesome!!!