Valvoline Instant Oil Change

Came here for a quick oil change. I always liked the ease of their service. After the oil change I noticed smoke a lot of smoke. So I brought it back to the store to have it checked. The gasket on the oil filter was improperly seated and the car was leaking oil. Mathew took care of us and addressed the problem ensuring no further issues. He was polite and informative to every step of the process. He made a bad experience a positive one. I drive a luxury car and he was very knowledgeable about the cars needs.

I would NOT recommend the Valvoline Riverview location. During our visit, they damaged our vehicle and refused to take any accountability. We came in for a routine oil change and tire rotation on our SUV this past Sunday. Three tires were completed without issue, but on the last tire we heard loud, abnormal noises while they were working on it. It clearly didn’t sound right. They ended up forcing the tire off and stripped the lug nut studs to the point they couldn’t even get one of the lug nuts back on. Multiple employees kept coming over to look at the wheel, yet no one communicated with us about what was happening. After over 40 minutes, we were finally told something was wrong and were sent to Mavis for repairs with one lug nut in our hand the could not get back on the tire. If they w

We had our oil changed and radiator flushed here. They refilled the radiator with windshield wiper fluid and not coolant. We didn’t noticed until the next day. When we returned with the car they refused to do fix the problem. They wanted us to take it to a full service mechanic and have it tested. The manager then told us to save all receipts. After asking to speak to the next manager up and told no the manager on site called him and Came back to us and said that they would redo the car, but the heater may not work. There was zero compensation zero understanding Absolutely nothing we had to argue with them to have the vehicle redone. At first, we just asked for the money back and they refused to do that then they come back with well they’ll redo it.

We brought our truck and we got service very quickly. They gave us a paper and broke down the prices of each service as well as the amount of time they would take! We ended up getting the rear differential fluid changed, and air filter as well as an oil change. Friendly and quick service. Will come back again. I think it was Matthew who took care of our vehicle and he did a great job.

I had planned to go next week for an oil change; however, my battery died earlier today. I got it jumped but knew I needed a new one. The staff greets all customers as they arrive. He got my VIN # and checked to verify if they had a new battery. After changing my oil, they replaced the battery and cleaned the posts and make sure my car would start before charging me. Then they had me let it run a bit before I left. I greatly appreciated how coordinated all the staff was and how the staff ensured the new battery would work. THANK YOU VERY VERY MUCH. The staff also thoroughly explained Valvoline’s warranty on car batteries.