Valvoline Instant Oil Change

In my opinion, the work they did today 02/15/2026 on my Toyota Rav 4 2025 vehicle was not what I expected nor was it satisfactory. To start 1) I went to the place to specifically get Valvoline oil. When they took out the bottles, it wasn't the Valvoline brand. Then I asked the gentleman what oil they are putting and that's when he told me that there is no Valvoline oil that they didn't have available. But the oil that they are going to put on me has the same operation as the Valvoline oil. At no time did they approach me to inform that the Valvoline oil wasn’t available or did they ask me if I agreed with the change. And the truth is that I was not okay with it, unfortunately it was too late to leave since they had already removed the oil from the engine. 2) At the time of placing the oil

The manager here, Rasheed, was awesome! He was polite, professional and kind. Yesterday, I had my oil changed, a battery replacement & new wipers installed. Well, after the battery was installed I was getting an error message, NOT a check engine light (new cars and their computers - ugh!). So, I searched all night what this could mean. The new battery was causing the issue - it needed to be recalibrated with the car. I did troubleshoot a little on my own, following the steps I found on Honda forums etc. Nothing worked. I went back to the same Valvoline and Rasheed helped me. Sometimes being a woman who doesn't know much about machines and cars your talked to like an idiot. Rasheed was the exception. He was kind, he was polite & made me feel heard. He immediately checked the connections

After 30 years of going to my previous oil change place, and having a radiator flush and fill preformed, only to have $1,400 worth of damage done to my vehicle and no offer to help pay for the damage they created, I decided to give this Valvoline center a try. The service crew was exceptional and they did a better than professional job. I will be returning here and highly recommend them.

Went for an oil change, the guy told me coolant was low and asked if I wanted him to top it off (for extra $25). Long story short I decided not to go through with the oil change right then, went to lowes and bought some coolant, opened up my hood, and saw my coolant was FULL, it was at the full line! Not even the littlest bit "low"! So just be weary about getting the extra services they suggest! Filling your own coolant and other fluids is easy and less expensive!

I came in for an oil change and the customer service was well appreciated. They were very willing to answer and explain any questions I had about my vehicle and the service being done