Valvoline Instant Oil Change

I recently had a horrible experience with this location. Been going to this place for years. Walked out my door this morning to a mess in the driveway. Clearly didn’t install the drain plug properly. Drained all 5 quarts onto my driveway. I filed a claim with the company but haven't heard anything back. Spent my own time and money at Home Depot to clean up the oil. They did send a crew out the next day to replace the plug and oil as the truck was not drivable but missed two days or work.

They damaged my car and won’t take responsibility or answer my calls. I got an oil change here 8 days ago. I asked for an incident report and have called corporate and the location ~20 times and I have not heard back. They damaged my car. They forgot to attach my skid plate so when I started driving home, I had to pull over on the freeway cause my car was shaking. I called corporate and they told me to go back to the location to file an incident report. I went back despite feeling unsafe driving. Isaiah, the manager refused to write an incident report. He just reattached the undercarriage and told me he would call back. Corporate has not helped me. He didn’t refund me cause “I can’t hand out refunds” And my undercarriage is broken and I haven’t heard back on how they will help me fix it

The way I do errands is combine all of them together because obviously it saves gas and I think wear&tear should be taken seriously. As for Valvoline, my former neighbor, an auto mechanic, swears by the Valvoline brand oil. The most legit reason I came to this area was to get a fresh loaf at Bordenave’s .. and an excuse to go to Pink Owl Coffee! So, I went here (instead of the usual smoothly reliable Oil Changers place by Vintage Oaks in Novato) for my oil change. Reading the swarm of recent negative reviews at home after the errandathon, I had to look at my car out of nervousness - it looks fine to ME! I remember a brown-oil experience that brought me to the Novato branch resulting in the guys trying to sell me a list of services that totaled almost what I paid for my car. Now, I cut to

I'm sorry to say that after many good experiences I had two bad ones in a row. The rist was they put 2 quarts too many in my car. This blew the sensor and cost me $500. The most recent is they didn't screw the oil filter back properly and my car has been leaking oil for a couple of weeks. There seems to have been a lot of turnover at this store, which probabley explains this.....

The team was professional, friendly and knowledgeable. They went through this invisible checklist I was so impressed with. I’ll be back again . Thank you to the manager Cullis , Kiana, Izaiah and Rogelio for making this 20 minute oil a confident experience knowing they know what they are doing.