Velocity Truck Centers

Had my Tiffin motorhome serviced here today. This has to be the most incompetent service facility ever. I have had 4 motorhomes and 3 on a freightliner chassis and Cummins engine. I have been servicing all of them exclusively at Freightliner service centers. The past 4 using Velocity in Wilmington, NC and the custom chassis service centers in Gaffney. Both exceptional and thorough. Usually gave an early morning appointment and they get me out around 2 or 3 pm. Having either a 12 mos or 60 mos complete PM including generator service. Today I arrived in Greensboro at 6:55 am for what I was told was a 7 am appt scheduled several weeks ago. The service advisor immediately told me that they do not make appts but would get me in. I asked for a complete 12 mo PM service along with a gene

Service side tech hours are 8am-4:30pm Monday through Friday. Nice people, but with the hours techs are there, they can't get a lot done in a day. They did good work on what they did repair.

Here everyday. The guys at the counter are so helpful. More then other dealerships in the area. Prices are decent. But they took the stools away from the counter. There are many people who come in there daily or atleast multiple times a day which need a place to sit to rest there backs. Parts Manager made a mistake taking away the stools

Hubby brought truck in told them TA said water pump was leaking. ( First thing listed on printed invoice) Truck was only suppose to be there a few days Dec 21st got back Jan 4th. Took it back Jan 5th. Fixed new lines, was told after a week waiting on a water pump..from the pictures (don't think new water pumps come rusted) was never changed. Was told was driven after and no issues, he got there to pick the truck up man said it might not crank. (Why)? My husband said looked liked his truck had been sitting way in the back for a few days in some mud. So how was it driven the night before? He called Monday and spoke to someone saying they were waiting on a water pump then on Tuesday the truck ready. So was it miscommunication or was it a bunch of lies between different ppl. This should have n

Stay away. They will try to charge you for a lot that you dont need. Robbery at its finest! Not just service, even diagnistics!