Village Volkswagen of Chattanooga Service Department

Great experience!!! Dakota has always been so helpful anytime I have called. He worked with VW and my parents to resolve an issue with their ID.4. My parents bought their car at a dealership closer to their home. Every time they went for service at the other dealership they would be pressured into buyiing add-ons. I have never felt pressured to buy any unnecessary services when I bring my car in at Village VW. I will be bringing their car to Chattanooga to Village VW for service from now on.

If i could go lower on ratings I would! This is the most unprofessional and lousey service center Ive ever been to, the car in question has terrible shifting and transmission issues, after questioning these issues and bringing to their attention that they sold me a junk car they kicked me off the property. Ive been very dissapointed with my service there, as well as management, and I urge anyone who is looking for a vehicle or needs to service their vehicle to go elsewhere.

Told me nothing is wrong with transmission but it jolts and got kicked off the lot for calling a car a lemon if this tells you something please take your car to Knoxville

Such a great experience at their service department this past week! The staff went above and beyond and was so friendly! I had to bring my elderly mom's car in for a faulty door harness sensor and a dead battery. They were quick to fix it and so compassionate to my situation. They communicated to me every step of the way, which is more than I can say for the surrounding service shops I've been working with for another car. I never once had to sit around wondering what was going on with my car and waiting around anxiously for them to tell me, which I'm finding is very rare. Kevin Plecki helped us tremendously and took great care of us! Highly recommend their service shop!

I was very happy with my experience here. Chadwick Hood is a remarkable sales person and assisted in every way to cause the sale and trade in to go smoothly in spite of my anxiety! as well as Chris Hayden! I needed a bigger vehicle due to a growing family, more grandchildren ...And I got a beautiful 2018 Honda Odyssey perfect for what i was looking for I am very pleased with my purchase! And i also received a free Yeti cooler for the on going promotion! I will definitely consult with Village Volkswagen when the need arises for another vehicle Thank you guys V.Price