Virginia Tire & Auto of Springfield

Great experience at Virginia Tire & Auto in Springfield! Chris was honest, clear, and delivered exactly what he promised after the diagnostic. He patiently answered all my questions and made sure I understood the repairs. We had a small issue, but Alexis handled it quickly and professionally. My mom has trusted them since 2014, and this visit confirmed why. I’ll continue trusting Chris and his team with our vehicles. Flora A loyal customer

I sent a request for service last night, and was able to schedule an appointment this morning! As soon as I arrived, Amy, one of the customer service representatives, was excited to assist me with ensuring my vehicle was serviced promptly. She even took an interest in the book I was reading as I was waiting for services to be completed! I’m looking forward to taking my car back to Virginia Tire & Auto of Springfield in the near future. Thanks, Amy, and Happy New Year!

On both occasions I've utilized your services, the wait was significantly longer than originally quoted. I watched several arguments and disciplinary actions take place between staff and managers during the prolonged times sitting in the waiting room. These arguments showed the dysfunction and confusion within the business. I also saw it directly effect my wait time as the tech working on my car during my first visit was brought into an office for over an hour after one such argument. Then left to assumably talk about what had transpired with his colleagues for another hour while my car, waiting on an oil change and safety inspection, sat on the rack. During my visit this past weekend, I was misquoted the cost of the parts I came to purchase. I was told the parts would be twice what I was

I drive past this shop every day. So when I needed an alignment, 4 new tires, and new brakes, I thought surely a place called 'Virginia auto & Tire' could handle the request. When I arrived, nobody was in the building and I waited for a while until a customer at the Shell pumps came in and told me to go to the building across the parking lot. So that was kind of weird and confusing start. When I went to the other building and explain I need an estimate for three services, the admin guy starts asking me a slew of irrelevant personal questions. My phone number, my name, my ZIP Code. He asks, "This is really a ZIP Code?" Yes, dude. I gave you 5 numbers. Do you see how my telephone area code number isnt local? My ZIP Code isn't either. Then he asked the rest of my address. I tell him I'm

Waited two hours for them to tell me that they couldn’t do a front end alignment and wanted to change all 4 shocks for close to $3k in order to be able to do the alignment. Not coming back here. Update: Took it to Honda, they were able to perform the front end alignment without attempting to charge me $3k for shocks.