Visalia Auto Hause

Needed Star smog certificate. This is not the same as standard smog. They took me right in and were done in about 15 minutes. The cost was the same as elsewhere, but not having to wait around made my day. To other reviewer; face mask wearing is business owners choice, not the law. There is no law just advisement. I choose to wear one. I choose to recommend this business.

These guys were awesome. They had me in and out in under 10 minutes and were super respectful! I don’t know about other services, but for a smog test, it was quick and easy!

Took vehicle to have check engine light looked at. Received call at 212PM telling us what they had replaced but that didn’t fix the check engine light. Asked for authorization to continue working the check engine light (only phone call we received from business requesting authorization). We declined the work. We were told they replaced the Mass Airflow Sensor and the cost was going to be $650 plus tax. Funny thing, no one ever called to authorize that repair but they did it anyway. We picked up vehicle and invoice for repair. The PN for the part was annotated on the invoice. A little research and with the help of some friends at local auto parts store I learned the part they replaced sells for $125 but we were charged $495 for the exact same part. Looked into some of the regulations regar

I went to help my cousin get his car repaired, as soon as I walked up Sergio Lopez was very short and rude. Rolling his eyes and giving us attitude; I held my tongue at first but I eventually told him “there’s no need to be rude sir, he’s just asking questions and needs to confirm with my uncle” after that I did say “nombre por qué” and Sergio follows up with saying he knows Spanish and I said “ y yo también” Not sure if he was having a bad day or what but he then told us to leave and that he’s not going to work on our car. God bless him and goodluck but I will never go there again extremely unprofessional and rude, no customer service skills at all… mike the younger guy was nicer though.

The staff is super friendly and they were quick to do my smog. Will definitely go there again.