Volkswagen Brandon Service Department

OMG STAY AWAY! They will lie to you dead to your face. They’ll borderline assault you if you dare question all the service advisors so have HCSO on speed dial. Alex Feliciano is the absolute worst; this man not only lied about not servicing one of our fleet vehicles he tried to physically rip the service report from my hands because it shows and validates his incompetence and lies. We’ve had to get our attorneys involved as of today because of this man’s behavior and attempted assault.

DO NOT BUY FROM THIS DEALERSHIP! I bought a brand new 2023 Volkswagen — I am the first and only owner. After just one year of careful driving, the paint on the hood started peeling off in massive chunks like cheap tape (see attached photos!). This is absolutely unacceptable for a new car of this price. I repeatedly called and asked the dealership to do something about it, and they kept brushing me off. By the time they finally responded, they told me my paint warranty expired at 37,000 miles — and I had 41,000. But the paint started peeling when I had only 20,000 miles on the car! They just ignored my concerns until it was too late so they wouldn’t have to cover it. Now I am stuck repainting a “brand new” car out of my own pocket. What a disgrace. Shame on this dealership and Volkswagen

I went to VW Brandon because my switch to roll down my windows was broken. I arrived at 730am. I have a platinum extended warranty that they didn't even call about until I had already been there for 3 hours. Nobody came to tell me anything while I sat in the lobby. I was sent a video of the inspection done. I was literally 30 feet away from the service shop. Then I was informed that my platinum warranty was only going to cover $175 of my apparently $500 cost. When I asked for my car back without having any work done to it I was told it would cost me $309 for the diagnosis. It wasn't written or printed anywhere in the contract signed at the beginning of my almost 4 hour stay. I did get my car back and I didn't pay a cent. I will not go back though.

I brought my car in for a warranty repair. The problem was identified, and they kept the car for a month. They replaced some bolts, but it didn’t fix the issue. Then they handed the car back with a smile, saying that the knocking sounds in the differential and drive shaft are “normal.

Do not do business with VW Brandon. I have bought 13 news cars from dealers in the past 20 years and VW Brandon is the only dealer that has ever scammed me. They have lied to me and ripped me off. There are many other VW dealers in the Tampa area, go somewhere else. They tried to rip me off in 2 different ways costing me $1,500. They admitted to what they did, promised to pay me back for the "misunderstanding" or "miscommunication" but never did. They lied to me over and over and never made it right. I waited 3 months to write this review giving them time to make it right. I've never been ripped off by a dealer like these guys. Please take your business elsewhere.