Volvo Cars Rochester Service Center

Dealership performed piston replacement\rebuild via extended Volvo corporate warranty for oil consumption. Directly following, engine developed a small external oil leak from a gasket reassembly. Not a big issue, but Service Dept claimed they would not stand behind their work within stated 15k mi warranty because “customer had not paid for the job directly” but rather via Volvo corporate under warranty. Ponder that logic… After refusing offer to correct for +$400, proposed waiving if I would bundle with +$1k of other ‘maintenance’. Several distortions in my interaction- suggest rethinking of a profits-first philosophy.

We often wonder if an auto repair shop is interested in us or in our money. I went in to this Volvo dealership without and appointment and with a flat tire needing repaired, which is likely the lowest revenue service they would offer. Despite the fact that I was not a high value ticket for them, they treated me like a king... courteous, respectful, attentive, and -of course- efficient. Not a big customer visit for them, but proof to me that they value my visit independent of how much I spend. Thank you!

Every time they take such good care of me. They go out of their way to be helpful, they are honest and up front and the service is always top notch. I drive an hour out of my way to go to them because my local dealership where I bought my car is horrible (Northtowns in Buffalo). Rochester Volvo is completely the opposite of Northtowns. They have my loyalty!!

Great. I got to reunite with my Sales Person Dennis Wiggins and Service Person Jim Zacari again. Two beautiful people that I truly enjoyed their warm personalities and knowledge to questions that I have asked them. The whole staff is very warm and pleasant. The waiting room is very accommodating and the wait was short!

I've never had a problem per se at this Volvo dealer in some years of going there. However last time I went in for an oil change, they recommended rear bushings which would be about $1000. (They recommended this a year ago as well.) This confused me a little bit because usually when bushings go, you'll get a rough ride or feel some vibrations, but nothing. Smooth ride. I was curious so I took it into another highly respected & reviewed repair shop in the area for a second opinion - which told me they checked out all the bushings and found absolutely no need to replace anything and that everything looked perfect. (They told me 2 different people looked at the car and drove it as well to make sure nothing was awry.) Trust is everything in this business... so this left me confused and thi