Walmart Auto Care Center

My experiences with Walmart Auto Care Centers in the past have been poor. Although I have never had an issue with the work performed, the customer service I have received at Walmart Auto has been bad. Usually, really bad. However, this has not been the case at the Brooksville Florida Broad Street location. In fact, (and because of this) I drive way out of the way and past another Walmart Auto location just to use the Broad Street location. Lisa, who works the customer service desk in the mornings is amazing. She has always been more than helpful and extremely professional. I have not experienced this kind of service at other Walmart Auto locations. Lisa has helped me over the phone twice and in person several times now. The techs at this location are also helpful, work quickly and are fri

Ordered 4 new tires through walmart.com. They took 3 hours to mount and balance with the appointment and they were not balanced properly and one was mounted backwards being directional tires. Had to return for rebalance took another 2 hours. Update: Had to return for tire damage to the sidewall and left waiting for hours again for one tire while all bays remain empty.... Then I had to return and wait a couple more hours since they mounted the directional tire backwards again.

Some of the most lazy and incompetent people I have ever met in my life, Held our car hostage for 3 hours only to refuse to work on it because they wanted to go home early for New Year’s Eve. Never bothered to call us and left us stranded on a holiday. Completely fabricated an outrageous lie of an excuse just to leave early. I highly recommend staying away from this place.

Came in for a tire rotation. All 4 tires for $20. A little wait as they had some people before me so I went to the gym while I waited. All done in about 90 minutes. The crew was friendly and professional, they topped off the air to the appropriate levels, and I am satisfied with their work, their speed and their customer service.

We dropped our tire at service on Thursday morning after being ignored for 29 minutes. That evening went back and tire not installed. Next day still not done. Saturday morning I go back and the wheel and tire still sitting there not moved from where I sat it on Thursday. I wait another 1/2 hour as the staff wakes by like I was invisible. They were so confused and said they would work on it… nothing done. I waited all day on Sunday and nothing. I go in Monday morning… still not done. After work I go in and totally ignored until I got upset! NEVER have I had such horrible and rude service or lack there of. I finally asked if anyone could see me. Do not go there ever. Still upset over this treatment.