Walmart Auto Care Center

Had an appointment for 9:30. Girl doing check ins and at the register was rude the whole time but fine. She told me she was gonna check if they had my filter which was a F150 super common. Told me I was good they would call/text when done. At 10:30 I walked back to the service center. Same lady told me they canceled my appointment because they could find a filter for my truck. So an hour later. She had no care in the world about it. No sorry or nothing just said its canceled. I will never go there again for auto care. Employees are horrible and have 0 cares.

Paid for tires in advance waited an hour and a half at store just to be told they couldn't find my luggage nut lock and couldn't do it. Was going to have me leave with no tires and no receipt starting they were not picked up. When I wanted documentation the service tech tried to put 4 tires in the back of my highlander. I refused and was finally given a receipt stating I was refunded however I still have $507.19 pending on my account. I found my lug nut lock and believe they just didn't want to install the tires because they were behind and supposed to be closing. Staff complained they were short help and only had 2 guys working although there were 3 in the garage and one at the desk. DO NOT PREPAY if they two you that you need to to make an appointment. Very unprofessional!

Walmart auto did me such a solid today! I am having horrific pain due to ongoing medical stuff and realized before an important out of town appointment I needed an oil change. Walmart in slammed, understaffed, and even though I didn’t show up as my best self the team there and the kind woman checking in cars was able to get me serviced. This little act of kindness (creating more work for them with no extra compensation) will let me get to an appointment that will get me in less pain sooner. I cannot thank you guys enough, everyone there deserves to make double what they do on kindness alone.

This Walamart Auto Center has been my go to for tires, batteries, and oil change. I was sa when I moved to Lehigh and the Walmart people at the auto there was not as nice as the people in the Del Prado branch. John has been working in the Cape branch for a while and he has always been super pleasant and provide excellent customer service each and every time. Jasmine answered the phone consistently even when busy with super pleasant and kind voice and always very helpful even helping me resolve conflict with Lehigh branch not accepting out warranty for tires there when we purchased in the Cape. Barry and John made a way for me to get my appt scheduled and even made a way to call me after I already left to reserve me a spot so i can get my tires after explaining to them about my long trip an

Had an appointment at 3 pm, showed up 15 minutes early and was checked in by a young lady that had a very heavy accent. We asked her if it would be an hour, she told us an hour to an hour and a half because it was four tires. We did shopping and came back and my car never got pulled into the bay until 3:30 (past appointment) ..watched thru the window and saw that the technician was walking around on his phone , looking around to see what was happening, acting like he had no clue what he was doing..what should of taken an hour was a 2 hour and 17 minute venture…NEVER AGAIN , I will not go back to this Walmart to have anything done for my car