Walmart Auto Care Center

DON’T buy a car battery here if you expect them to honor the three-year warranty. I brought back a battery that had clearly gone bad (it was within the 3yrs) and they kept giving me the runaround saying it was still good and that they needed to charge it. After waiting about an hour, they then told me their charging machine wasn’t working. It felt like they were just making me jump through hoops instead of honoring the warranty. The battery was obviously bad, but instead of manager, Matthew, doing the right thing and replacing it I ended up having to buy a new one. How about ya’ll keep up with your equipment instead of putting the responsibility on your customers!

I had an appointment to replace four tires, I booked and paid in advance on December 23rd 2025. After one hour of waiting, I asked why my car is not being pulled into the service bay. I was told that there are no free bays. However, I could see two bays out of six unoccupied while the employees were moving leisurely around, eating their lunch or smoking under the trees outside. After one hour and 15 minutes of waiting, I asked for the service to be canceled. They gave me the keys and when I got home, to my surprise, I had pending charges on my credit card. I returned to the store to get an explanation and the person at the counter told me he does not know what happened since he was not there at 2:00 PM. I asked to talk to the department manager, he replied that he is the manager. I told hi

I ordered tires online and they never checked them in, so for 2+ weeks my app said my order was delayed. When I finally went in person they confirmed they had them in the back but forgot to check them in. Then I paid to have the tires installed, they said it would take 1 hour and I was there for over 3 hours waiting.

Came on a rainy Saturday afternoon for a new battery installation, drawn in by their competitive pricing. It took about an hour and fifteen minutes for them to begin service on my vehicle, but it was fast after they began (total time from check in to driving off was an hour forty five). Reasonably nice and reasonably priced. Counter was staffed by at least person by entire stay.

Getting the service done is reasonable, however waiting for someone to be present at the desk to pay for the service? You're going to be waiting at least an hour. I was given my ticket to pay and waited over a half hour, I could see my car ready to go, I was tapping the desk pay screen to request someone to arrive the whole time, I got tired of waiting and attempted to pay at the front checkout lane, they wouldn't let me. I'll admit I cried because I felt the feeling of being trapped in the store, I just wanted to go home. After waiting at the Auto Center desk for another 15 minutes, finally someone arrived and I was able to get my keys.