Walmart Auto Care Center

They couldn't relearn my tpms. Needed to come back. I ordered the whole package before hand.

The manager there was the only person in the customer area. When I first walked in she was on the phone with one her employees and she was so sweet to them. She was very sweet to everyone. At the end it started to get busy and she checked me out and a couple went up to her and said they had an appointment. So while she was checking me out I turned around and said she's only one person. She didn't get frustrated and had a smile the whole time. Shout out to Pamela at the auto center at Walmart.

If you make an appointment because you ordered some parts and they schedule you be aware that if the parts don't get there your appointment is canceled. But outside of that the staff is great. They do their best. The service is good and they're relatively efficient

I recently had an oil change scheduled at this Walmart Auto Center and faced a few issues. After waiting a week for my appointment, I arrived on time only to find out they didn’t have the proper filter for my car, which wasn’t communicated in advance. This led to a rescheduled appointment a week later. When I returned, there was confusion about leaving the key. The manager told me I should have handed the key to the office staff, but no one informed me of that requirement, even though I had left the key in the car during my previous visit without any issue. The inconsistency and lack of communication were frustrating. On the positive side, the service is affordable and convenient. I hope they improve their customer communication and consistency to prevent similar issues in the future.

The people working there are nice, but god forbid you try to call the auto care center—they’re too understaffed to pick up. This, plus issues with the Walmart website (not any employee there’s fault), led to a very unfortunate experience for me in which I ordered tires online and made an appointment, but when I showed up in person, the web portal had not communicated it to the staff at the physical location and I had to make a different appointment. Miscommunication between website and in-person store caused a waste of everyone’s time.