Walmart Auto Care Center

⭐️⭐️⭐️⭐️⭐️ Review for Matt Gutierrez — Walmart Auto Care Center (Montfort) I want to recognize Matt Gutierrez for delivering the kind of service that deserves attention at the highest level of Walmart leadership. At the Auto Care Center on Montfort, Matt consistently demonstrates professionalism, expertise, and genuine care for customers — qualities that elevate the entire store. From the moment you speak with him, it’s clear he takes pride in his work. He communicates clearly, explains what needs to be done without pressure or confusion, and treats every customer with respect. In an industry where many people feel rushed or overlooked, Matt does the opposite: he makes sure you feel informed, valued, and taken care of. What truly sets him apart is his integrity. He doesn’t cut corners,

Worst auto experience of my life. Came in for a dead battery. Let them know that the battery was DEAD dead and if I brought them in the keys they’d have to jump it again or push it to the bay. They insist they want the keys now instead of pulling it to the empty bay. After half an hour of twiddling their thumbs someone comes out to try and start it and is shocked it won’t turn over. Then another guy with a jump pack. Then a third guy with another jump pack who realizes you have to push the clutch to start a manual. They finally get it jumped and in the bay. After an hour I get a text that it’s done. Turns out it’s not done, someone canceled the ticket and they’re still “working on it”. They can’t figure out how to reopen it to get the computer to send me updates. Another 20 minutes pass wi

Worst auto center experience ever. The first time I came in was to get a flat tire fixed. I arrived at 7:30 AM and still waited 4 hours, only to watch customers who came after me get serviced first. Completely unfair. I asked one counter staff for an update because taking awhile already.. guess what she told me.. “I don’t know”. Crazy I gave it another chance and came back to get all my tires replaced. I arrived at 7:00 AM to be first in line and waited outside until about 7:20 AM because the doors were still closed. When they finally opened, I was told they weren’t doing tires today. For whatever reason I don’t know. If you don’t want your day ruined, stay far away from this place. Not worth it

Came for a tire patch. A TIRE PATCH. Took 2 hours. And I was before quite a few people and still had to wait. Don't get me wrong prices are great. But the lack of time management for services is ridiculous. One employee got upset at others because of how long it took to even patch a tire. Should've bought myself a patch kit and just had them air it up for me instead.

Being nice is free. Had a kitten stuck in the under carriage of my car. Asked if they could put my car on the lift and take the cat out. An older Black lady told me no and to go to the fire department. I went to Texas Cars as they have done previous work on my car. In 5 minutes, they put the car on the lift and took the cat out. Like I said, being nice is free. I see why Walmart has 2.7 out of 5 stars.