Walmart Auto Care Center

As someone who knows nothing about cars, I have had a very positive experience here! I always have questions and they are very kind in helping me (shout out to Trevor). They have explained to me why certain services are important and what options are best for my budget and the longevity of my car. They’re pretty quick with their appointments, and any issues I have had have been quickly resolved. Overall, great customer service!

I had an extremely disappointing experience at the Walmart Auto Care Center on Sandhill Road in Orem. I came in as a walk-in, fully understanding that walk-ins come with longer wait times. I asked upfront how long the wait would be and was told approximately 1.5 hours. That seemed somewhat long but reasonable, and I appreciated what I thought was an honest estimate. Unfortunately, that estimate turned out to be very misleading. I ended up waiting over 2.5 hours while multiple cars were taken in and serviced ahead of mine, presumably scheduled appointments. My vehicle remained parked in the same spot for at least 30 minutes, and even the car in front of mine wasn’t being worked on during that time. The final straw was when they began servicing another vehicle that had just arrived, while

Order some tires for Black Friday and somehow they got canceled after the sale and it created a big mess. The manager and Jenny were both sooooo amazing!! They found me the tires I had ordered honored the sale price and got me an appointment. When I came back for my appointment they recognized me and made sure everyone knew what was going on. Not once did I have to say or ask for anything. They took amazing care of me. I always come here for my oil changes and have always had great experiences.

When I brought my car in to change my tires, something went wrong and they denied any responsibility for it. Car has been having significant issues since and I called them and they told me they can’t do anything about it. Might be best to go to elsewhere for any services. Also, the service took 2.5 hours when I had a scheduled time to do it. When I asked for an estimate after an hour and a half, they said 30 mins and then it took another hour. Overall very unprofessional and has caused me time and headache and money that didn’t need to happen.

They charged me 15 bucks for a rotation they didn't do. When I asked about it, the woman at the counter was pretty rude about it all. At first the charge was rotation and balance, then I was told "we didn't rotate it, it was for the valve stem." I asked "can I have my valve stem back? I bought that two days ago and didn't want it thrown out" I was told "go ask the guys outside I don't know where it is." Guy outside says they didn't replace it at all, didn't rotate anything either. So I'm left dumbfounded on why I'm being charged 15 dollars. They refused to make any of this clear or give me a refund. Please, be up front with the services you charge. You can't throw away people's tires and valve stems without their consent. You shouldn't be balancing without consent. You shouldn't be char