Walmart Auto Care Center

I have used a different Walmart Auto center before and they were great. However, when I took my car to this one for a simple oil change, I was basically refused service. My car was the only one there and there were multiple mechanics there. I was told that there was a tire appointment coming in soon (that person wasn’t there yet) and was told that they would not start on mine until that service was completed which would take an hour. He then said that everything was a first-come first-serve basis and that this was one of their busiest days. May I remind you, that there was not a single other customer there at this time and multiple other mechanics that could have changed the oil in my car. I decided to take my business elsewhere and will make sure to tell others to do so as well.

The only reason I gave it a one is I couldn't give it a zero. I bought tires and the balance was terrible, I carried it back and they reballanced them. Not much better. Carried to a nearby tire dealer and had them balanced, now they are fine.

I was the first person there for the morning and waited an hour for a simple oil change because the crew stood around talking. That's frustrating after working 12 hours that night, and the sole purpose of going to Walmart auto was so that it would be quick. I've never waited that long, even when I had cars ahead of me.

They did me a great job. I explained what I needed and they went above and beyond to help me get it. I asked for them to check all my sons new cars fluids so they did and didn't try to upsale me on services I didn't need. They were honest and helpful it was good all around.

One of the car Care associates neglected to add the warranty to my newly purchased tires. Because I told him I wanted it, I assumed it was added to my total. Silly me for not inspecting the receipt with a magnifying glass. After experiencing a terrifying blowout on 285 at midnight, the Walmart automotive in Alpharetta informed me that my tire was not covered under the warranty so I had to pay a total of $90 to get a new tire mounted. When I go to Walmart in Trion to plead my case, Brad, greeted me with an attitude of: "NO to whatever your question is and you must prove everything to us instead of us being thankful for your patronage." Then I was told I had to return to Walmart in 2 hours to speak to the real manager. I'm debating on whether to go back because my head may blow off my shou