Wells Automotive Service

Complete and total scam, stay away. I called trying to get someone to come out and swap out a flat tire for me. They said I would get a text message with a payment link and hung up. I waited for an hour for the damn text message and I never got it. I called back and they said that they never got the payment so they canceled the order. I then paid over the phone and waited at another 40 minutes for the guy to show up. When he showed up, he told me that even though I wasn’t informed about this that they cannot and they’re not allowed to inflate spare tires and mine is completely deflated because this is how it comes with my model car. At that point I take out my own air pump and I pump up the flat tire to make it down the street to the local Midas shop. Then I call trying to get a refund bec

Great experience. It’s nice to work with a company that understands and gets the job done right. They worked with me and game me some grace in a situation that they could have taken advantage of. I’ll go back any time if I need work done.

I am so pleases with my service for our car. As part of our roadside service with state farm, they sent out the service repairman. He arrive quickly like around 30 minutes. He let us know that it would be best not to jump start the battery as it was old and wouldn't last much longer. He let us know we could purchase one threw his company. He also let us know we could reimburses some of it as well. He was very helpful and considerate. I would recommend them to anyone for services whether on the road or at their place of business.

I never leave bad reviews but this business and its brainless office lady not only left me stranded 2.5 hours after quoting 60 mins waiting for a jump in BELOW FREEZING TEMPS, but after she misquoted and charging me for the “wrong” battery, once I was upset about the surprise upcharge, she refused to replace with a new battery at her higher price, even after I pleaded for it like an idiot, she refused to let the service person do his job just so she could feel like she was “in charge” . Pathetic excuse for a business and its operations. Avoid this place like the plague. —- Update - Do not listen to their reply, I did get mad but I still wanted and pleaded for the service but I didn’t curse at them until they refused to change my battery and left my mom stranded after waiting 2.5 hours. Yo

Progressive insurance dispatched Wells Automotive when I requested a jump. I planned to go right away to get a new battery after the jump. Wells gave me the choice to either get the jump or they could replace the battery right there in my garage. Gave me quote and admitted it was a bit pricy and I would likely pay less if I went somewhere else. I chose to pay for the battery and service and felt it was absolutely worth it for the convenience. It was a bit more than I expected to pay but I was thrilled to have the whole thing settled in less than an hour.