West Houston Auto Repair

West Houston did great job..had check engine light on issue diagnose transmission sensor..major job.. Eric and Gene did excellent job explain detail of test great communication throughout the time of the job.. did a great job reviewing the rest of vechile for any repairs needed. added to service rear brakes too. Thank you for all help during this visit. Jeff

My truck holds a lot of sentimental value and as such, I expect anybody that I pay to fix it does a good job, which is exactly what West Houston auto repair did for me. I spent the summer of 2025 in pure heat because my AC compressor and condenser went out on me and unfortunately left me sweltering in the summer heat because I knew it would be expensive no matter what. Well, when I finally took my vehicle up there, they assessed it. Tell me the damages gave me a fair price and took care of the problem the same day. Playing in simple they rock and will forever be my choice as the caretakers of my truck.

Doesn’t deserve 1 star, extremely dissatisfied with the service! I had a simple request to fix A/C, was assured twice it would be same day because that was extremely important to me. They contacted my max care to make a claim, was approved and paid same day of $2900+. Then, had the audacity to tell me to pay another $1k for AIR CONDITIONING along with an engine mount I didn’t know I needed & backup camera malfunction.. I contacted max care to get a break down of cost which again didn’t match up with the breakdown they gave me. They added an engine mount which I didn’t request over $300 plus tailgate actuator that I inquired about to put on the same claim. They quoted extremely high prices for each part even the max care rep said is way off from the average that they approved it for but acc

My first experience here was great, I had a major $600 repair done, and they did an excellent job. Because of that, I came back for a routine oil change (about $100). I had a cabin filter in my trunk and simply asked if they could install it while they were already servicing my car. They came back and told me it would be a $40 charge. I was genuinely surprised. At that point, it became clear that customer loyalty doesn’t mean much to this business, so I chose to leave without completing the oil change. I took my vehicle to the auto shop I previously used, and they swapped the filter without hesitation or extra charge. Unfortunately, this experience cost them my business. I won’t be returning.

I came in because my engine light was on and had received a diagnosis prior to coming here. They were honest and showed me other existing problems. I was given the choice what I could handle at the time and I left very happy. I was given an Uber ride home and was sent Uber when they finished with my car. Today, I had something going on with my headlight and tail light and they took care of me. I am reminded of family. Bring your car and let them show you what they see and then make your decision . I never had anyone allow me to see my problem, except my grandpa when he was teaching me about cars.