West Point Auto And Truck Center

Patched a tire for me that was leaking air when I didn't even give them a notice.

I will not take a vehicle here for repair ever again. Our vehicle was in their repair shop for a year and a half, and they never resolved the issue. The vehicle ended up going to woodhouse and they had it fixed in around a week. One of their employees apologized at the time and stated that we would not be getting charged. A year later without notice we received a collection notice from them threatening to take us to court if we don't pay. In my opinion they are very unprofessional, and I will not do business with them again.

I drove a 2013 F250 diesel pickup into dealership in March of 2020. It was having problems with power windows and locks. They tore interior of truck completely apart and told me I needed a new wire harness, be a couple of days. It is now January of 2021 and still don’t have part to fix it. My business relies on getting people to the job site and I have been without this truck for almost a year! It’s still sitting there with no answers in sight. I was contacted recently by Ford Repurchase Center saying they wanted to buy truck back to make it right. They then made me a generous offer of $-39000. They wanted me to pay them $39000 to take the truck! Not getting any help from Ford or dealership on anything. Probably going to have to seek legal counsel.

I would give 10 stars if Google would let me. These guys are AWESOME! I had a major breakdown (my first) and I parked. The General Manager came to me!!!! And after inspecting it, and making some minor modifications, helped me limp it to the shop, saving me a huge tow fee. Nikki Quickly and expertly, they had me in the shop, they diagnosed, parts on and out, and I spent WAY less than I had anticipated. Money and Time mind you. I will be back, anytime and Everytime I need anything in Nebraska, I will make the trip to go to West Point! Thank You all all!

Jason Klausen was brought up from a old school trucking family and will go out of his way to assist & save a driver extra cost . Jason will personally drive to assist a driver if possible. He saved me a $500.00 tow bill and his shop rates are less then service truck tech listed on internet for West Point , Nebraska . The problem service truck service is if it’s Friday afternoon you will be hit with a $150.00 service call. Minimum of two hours at $165.00 a hour. Driving time from Omaha a additional $165.00 a hour on top of the $150.00 service call and odds are if a newer truck they will not be able to do ANYTHING except charge you $590.00 or more for showing up and saying I can’t fix it ! Unless you have the truck towed and pay them another 165.00 a hour to drive back to Omaha for part