West Service Center, Inc.

If I could give zero stars, I would. I would not recommend this shop. I previously paid about $150 for an alignment here, and my steering wheel was still noticeably crooked when driving straight afterward. At the time I assumed that might just be how the car was. Recently I had to replace one outer tie rod, so I took my car to a different shop for another alignment (since I also needed my tires balanced and couldn’t find any information on this shop’s website saying they offered that service). The new shop corrected the alignment and my steering wheel is now perfectly straight. The technician told me they had to make significant adjustments to get everything back into spec. That raises an obvious question: what exactly did I pay $150 for the first time? Replacing one outer tie rod should

I own a Class A motorhome, and finding a state inspection facility for large vehicles that also provides excellent service can be challenging. Today I decided to try West Service Center for the first time, and I am very glad I did. The front desk staff were welcoming and friendly, which immediately made for a positive experience. Mike, the Virginia State Inspector, was professional, knowledgeable, and easy to talk with. During our conversation, I took the opportunity to get his advice on a more reliable way to display the front license plate, since the RV manufacturer did not provide a good mounting solution. He also explained a few things I did not know about how the fog lights function. I will definitely be back.

Looked up a local auto place that I could take my car for inspection that didn’t require leaving over night. I arrived first thing in the morning, day before Thanksgiving, and was done in an hour and a half or so. I was wanting to be able to just pull in, first come first served, and wait for a bit and be able to go and have my car. West Auto made that happen. Many auto places require you to drop off day before they’ll work on it. As an uber driver that is inconvenient. Due to them being able to take me in the morning and I leave shortly after, I ended up making $300 that day. Wouldn’t have happened if I had to leave it overnight. The people are great and helpful. This place also is wonderful for an honest place to tsk your car. If something is wrong with your car they’ll tell you, if it’

I found them to be honest and reliable. I had issues with my cooling system. They weren’t able to properly diagnose the issue the first time but repaired an oil leak. When I brought my car back the 2nd time for overheating issues, they fixed it without charging me for additional parts and labor, which I greatly appreciate.

I am absolutely impressed with your staff particularly Shelby who guided me and kept me informed through the process. Quality work and found corrections making my RV safer and more efficient to drive. Very professional, talented and caring staff putting a five star image at the front of West Service Center.