Westchester Toyota Service & Toyota Parts

I always believed Toyota stood behind their products. Not this dealership. Purchased a battery for my sequoia in July. The battery didn’t last 6 months. Totally dead. Cannot charge the battery. The battery charger and a battery tender both show the battery is defective. Reads 2.7 volts on a meter. I took the battery to the dealer to get tested for a warranty claim. They said we need your vehicle here to test a battery. They cannot test a defective battery without the car there. If I could get the battery to work I would. They said we cannot help you. I highly recommend you DONT use Westchester Toyota for parts or service. Their staff is very unprofessional and clearly not willing to stand behind their products. Why say it’s an 84 month warranty if you will not even test it after 6 mo

Would any of you believe that getting a tire rotation and state inspection took 3 hours? You would think there was something wrong with my car, but it was perfectly fine. I've been coming here for 3 years and can confidently say that I consistently get mediocre service. All the advisors are great and very attentive (for the most part), but I cannot say the same about the technicians. Even after I answered my notification immediately to accept the tire rotation service, it still took over an hour (after the 1+ hour for the inspection) and the excuse I got was "the techs move down the line to service other vehicles while you respond.". I cannot stress how inefficient this is. If I have an appointment, there should at the very least be some sort of grace period the tech waits for my response

First time I went to the location near Cross County. Convenient for me because it was easier to go to work from there. Shuttle starts at 8 a.m. Staff friendly. - — Andres was very professional and helpful. They do things differently than other locations. Basically the car repairs and pricing is done online through text and Andres was very helpful with me to understand the process.

Updated #2: I had to reach out to Toyota Corporate about the lack of communication from Westchester Toyota Service. Upon speaking to corporate they were able to get in touch with the parts department who had told them that my part has been in. I also alerted them of the scam 866 number and that Nick P the service manager’s email that is listed on their website does not work and the emails go undelivered to him. Update: 2 weeks still have not heard anything from Nick or Esdras and whatever bot you have answering these reviews obviously didn’t process that the 866 you listed again is a scam number Last Tuesday 1/13/2026 I came to your location to have my car serviced for an issue with my sunroof. My car was bought on August 28, 2025 at the Mohegan Lake dealership. I sat with Esdras Juarez

Disappointed, I dropped my car off at 10:00 AM for regular oil and filter change on appointment. But, they returned the car to me 4 hours later. In other places where I have experience this usually takes an hour to hour and half. However, even after wasting 4 hours at the service centre they still haven't turned off the service reminder from the car system and still poping up. Total negligence of the supervisors and labours. Also, Its observed that poor facilities at the customer's waiting area. There is a basic domestic type coffee mechine placed without milk.😀😀😀😀 Place is below the standed comparing to other Toyota Service Centers arround.