Wheel Works

1. There was no alignment report with before and after measurement provided to me. When I asked for it, the tech said it's in the email, but he couldn't find it when I showed him my Gmail. Then he said there was something wrong with the printer at the time of service. That is unacceptable excuse! 2. The inspection was offered during the write-up for $9.99. THERE WAS ABSOLUTELY NO INSPECTION PERFORMED AT ALL ON MY SUV. My dashcam captured the entire service time. The hood was not even opened. Oh Come on ... - How did you check the engine air filter? - How did you test the battery? - How did you check the oil levels? - And the report said SUSPENSION CONTROL ARM having Heavy Cracking and recommended the repair for $3,324.48 !!! I feel so lucky that I didn't fall for the SCAM !!!!! I forma

I have a Chevy Traverse (all-wheel drive) and have been coming to Wheel Works Fremont since 2020 for oil changes, tire rotations, and wheel alignments. I purchased the lifetime tire rotation and tire warranty, and it has been completely worth it. Whenever I get a flat, it costs me less than $100 for a brand-new tire, which is a huge relief. I’ve also purchased my car battery here and have received oil top-offs when needed. The service has always been reliable and consistent. I really appreciate Frank and Zachary at the front desk for making quality recommendations, being honest, and ensuring my vehicle is finished in a timely manner. They make the process smooth and stress-free. I also want to acknowledge the mechanics in the garage who work hard and take good care of my vehicle. Overall,

Unfortunately I cannot leave a good review after wasting 2 hours here. Told to come in to get tail light changed as it was a good time. Arrived, waited for person I spoke to and checked in. An hour later told my car would be next seen. No problem. 2 hrs later I checked and was told inspection had been done and my tail light was out. Which I knew so why the full inspection? Which Inwouid be charged for. Informed that the original person I spoke to had gone home and left no instructions, therefore other workers had no idea why I was there. Offered to see if tail light available and replace for me but by now it was 6.30pm and I had to leave. Didn’t pay for the inspection but 2 hrs wasted and still no light!

Zachary and his team were great. They are honest and go above and beyond to make sure your vehicle runs smoothly. I have been taking my family car and company truck here for years and have had nice experiences, but Zachary and his team bring a level of professionalism and customer service that had me leaving the shop completely satisfied.

Service was great, Victoria in the front helped me and she was awesome. She helped me get a great deal, was very knowledgeable and most of all was very honest about the performance of certain tires. She didn't try to up-sale me which I appreciated and she helped me with my budget. I definitely appreciated working with Victoria, thank you so much.🤙🏽