Wicked Wrenches

SERIOUS SAFETY CONCERN - AVOID THIS COMPANY Zero stars if I could give them. We called for a tow after our rental car broke down in Dover. Wicked Wrenches was dispatched by the rental company’s roadside assistance. What happened next was absolutely terrifying. The tow truck arrived with 2 passengers already inside a 3-seat cab. Since there were 2 of us, we couldn’t fit. Instead of sending an appropriate vehicle, they arranged for someone to drive us separately in another car following the tow truck. About 10 minutes from our destination, the driver received a call and made a U-turn. When we asked what was happening, they said they were taking us to Harrington to “their business/home location.” We asked to speak to the driver multiple times - they REFUSED to respond or communicate with us

Insurance company called them for tow and said they would arrive. They never showed up , rescheduled for next day. Scheduled for 12pm. Called around 12:30 Said we were next. Its now 3:30 and said they would be here in half hour. Lady called me and said if i wanted a tow still or not. She said THEY would be canceling my tow after expressing my frustration to them. If you want to be waiting for a tow for a day and half, this is the company for you. Very unprofessional and very rude.

I contacted AAA because I needed a car towed from my home to Firestone, Wicked Wrenches contacts me around 430pm to let me know that a driver she be at my home in about 30 minutes, 530 hits no driver yet, I contact back the lady who originally contacted me who said her name was Michelle. Michelle apologizes and says that unfortunately the tow truck en route to me broke down and they needed to get another truck out to me and it shouldn’t be that long. I was a little upset because I was going through this ordeal with the car since 3pm so I said okay cool, Firestone closes at 6 so the keys need to be dropped in the drop box, we both agree I’ll leave the keys to the vehicle in the drivers side visor for when the driver arrives. 7pm rolls around and no tow truck yet so I contact Michelle back f

Harry could not have been nicer. After another towing company cancelled my request, Roadside Assist lined up Wicked Wrenches. They were here quickly, listened to me vent about my 2 year old car not starting, and I rode with him to the dealership. He suggested car rentals in Salisbury and even dropped me off there. He was pleasant company, and a really nice person. I would definitely recommend Wicked Wrenches.

This establishment is a SCAM. Do not do business with them. Wicked Wrenches misplaced the key to my vehicle and took NO responsibility for it. They are unprofessional and hire unskilled employees to work on your vehicle. A negligent claim the insurance company and a call to the Delaware Division of Professional Regulation is forthcoming. You will not push your responsibility on me.