Woodard's Automotive Maintenance & Repair Center

This was probably one of the worst experience I've had with a repair shop. Before bringing my 2012 lexus to this shop, I called them to ask if they could reprogram my parking brake. They of course said yes and set me an appointment. I asked if I needed to drop off the vehicle or if I could just wait on it because I'm not from the area and they assured me waiting would be fine because it's something simple. Once I arrived they immediately told me I needed to leave the vehicle and they didn't know who told me that. I was then asked to pre pay $165 for the service and aft 30 minutes into that appointment an agent approaches me and tells me I need to schedule another appointment because they were having some issues with programming and they actually offered me $120 back but I declined and said

The quality of work and the customer service I received was astound. I came in for an oil change and they had me in and now in a very timely manner. They do amazing work and they are extremely friendly. Would recommend for everybody. They do amazing work.

Highly recommend Woodward Automotive from the moment I walked in the door I was treated great by the front office staff and Zach especially was great at insurin that my experience was pleasant and gettin my Cadillac repair at an affordable and timely manner… I’ll definitely return for future automotive needs…

I had the best experience at woodard’s automotive. The staff is very friendly and welcoming. They got my vehicle back up and running in no time and Casey was super helpful and showed how much he cared about my safety with the vehicle.

I took my 2014 Mercedes-Benz ML350 here for what the shop described as a “Tune-Up / 6 Cylinder Premium.” Based on that wording, I expected a full tune-up service — but the only work actually performed was: • replacement of 6 spark plugs • adding a bottle of fuel-injector cleaner No coils were replaced and no injectors were removed or serviced. The invoice shows $590.65 in labor under a vague “tune-up” line item, with no hourly rate and no labor hours listed. On a previous invoice from this same shop, their labor rate was clearly listed as $120/hour, and the amount billed on this job does not reasonably add up based on the limited work performed. After checking labor guides and comparison pricing, this charge appears well above normal independent-shop rates, especially given that the “tune-