WOW Carwash - S. Maryland

I had a very disappointing experience with Wow Wash at their Silverado Ranch and Maryland Pkwy location. During a visit, my 2025 Toyota Tundra was damaged. I filed a claim with Wow Wash, but their representative informed me that their internal review concluded the damage was “pre-existing,” despite the vehicle being brand new. Because of this response, I chose not to continue working directly with Wow Wash and instead filed a claim through my insurance so they could pursue the matter further. I have also submitted reports to the appropriate consumer protection agencies to request a broader review of how incidents like this are handled. I previously had a positive opinion of this car wash, but this experience significantly changed that. Based on how this situation was addressed, I would r

This car wash is a nightmare. Their machine malfunctioned, spraying tar and recycled water all over my car. Employees took pictures, admitted the issue, and even had to call in a mechanic to fix it and replace filters afterward. The damage cost me an entire day and extra money to clean my car and salvage my products. And yet — when I filed a claim, they flat-out denied anything ever happened. Imagine that: they acknowledge the problem, fix the machine, but refuse to take responsibility for the damage they caused. This isn’t an isolated incident either. There are multiple claims against this place, and their pattern is clear: deny, deflect, and leave customers stuck with the bill. Bottom line: If you value your car, your time, and your money, avoid this car wash at all costs. They will d

This WoW carwash location definitely deserves a 1 🌟 rating. The last few times I went to there location they didn't give me an air freshener. The air freshener honestly don't keep a smell anyways but it's the principle. If it says every WoW car wash gets a air freshener. You should get it. I asked an employee there he started asking which package do have? I'm like that doesn't make sense if there model is every car wash get an air freshener. So no I don't recommend this location to others. The only reason I go there is it's close to where I live. Also my car does need a wash. The convenience as well. Other locations actually get my car cleaner...

Honestly, I’m kind of disappointed by WOW Car wash today. I’ve had a membership with them for a while now and they’ve always been pretty great. But today, the quality of the wash was much less than what should be expected. There was a lot of dirt left on both sides of the car and especially on the hood. The dirt wasn’t even that tough, I could buff it out with a towel afterwards, but I’ve never had to do that in the past. I don’t know if WOW is trying to save money by decreasing the strength of their wash, but I hope this trend is reversed in the future because after a year of being a loyal member I may have to look into switching to another company who can meet standard expectations for a wash.

The only reason why I gave a 3 star is because the cross traffic coming out of the carwash could end up in a car crash. Because after the was there is cars crossing in front of the exit of the car wash and no where else to but forward. I think you should block off thur traffic one way in the line and one way into the drying off and vacuum area. No thru traffic. I don't how many times I had press my brakes coming out of the car wash and running into thru traffic or rear ended. Set up cones or something during business hours. If there not getting a wash then they shouldn't be driving thru.