WOW Carwash - W. Lake Mead

I took my car here for a carwash because because a bird had taken a dump on my hood, paid for the 18$ special and when I get out to see if it was gone, it was still on the hood.. very disappointed after paying for the premium wash. Everything else was good, just not a thourough deep clean.. great location near my house, accessible, but unfortunately not very satisfied

Austin at the kiosk for paying for car washes is so nice. He has great customer service and people skills, he is patient, full of solutions, and an overall kind person and great representation of the WoW brand. You are lucky to have him.

I never leave bad reviews, in fact, this might be the first one. If I ever have a poor experience, I prefer to reach out to management first and give them the chance to make it right. Unfortunately, after doing exactly that with Wow Carwash, they were unwilling to fix the problem, so I’m sharing my experience. I went to the Lake Mead location and purchased a single wash. I was told by the employee at the kiosk that because of Wow Carwash’s 5-year anniversary, I could get a membership for the same price — $9.99 — and that the price would never go up as long as I didn’t cancel. I questioned this several times because it sounded too good to be true. Each time, he reassured me that $9.99 would be my locked-in price for as long as I stayed a member. Fast forward a couple of months — I checked

Horrible. I went and there was 1-2 cars at each lane. I waited and the car in front of me wasn’t going anywhere, no one helped me. I had to back out and go to a different lane. Both attendants ignored me. The screen froze and I said “this isn’t working”, they looked at me and ignored me. Finally it worked. I’m not a Karen but those attendants are so rude!!! Won’t be back

Worst Experience. First and last time I am going there ever. Would give them a zero star if possible. On 2/23/22, I went for basic car wash. After car wash, I saw scratches in whirl/wave pattern all over the front part of my car which were absolutely not present before the wash. I service my car regularly every few months with the dealer, my last one was 4 weeks ago and it is testimony that my car was absolutely clean without these specific scratches before my car wash at this location. I spoke to the manager and she absolutely was of no help except filing a claim. Claim dept call me after 2 days saying there is nothing faulty with their equipment and there is nothing they could do. No questions answered about their explanation to the scratches or no help offered. Very unethical and unprof