Wrights Auto parts

Guys had the part we needed, sent wife to pick it up and they stated 10 bucks to put it on. We had no issue with that however when we went to pay the bill Ben our contact chose not to charge us as it was an easy install with no tools. Good, busy guys and great service. Definitely do business again.

Purchased some parts from this place. Ended up arriving damaged. Called to let them know the same day that parts arrived damage. Asked for a replacement “yeah sure we can” weeks go by nothing come ins. Call again “your parts got lost in the mail” funny how they didn’t the first time they sent them. We will issue a refund. Week goes by nothing refunded. Called again “accounting guy is not in we will call back” A month when by since original purchase no refund no replacement parts! THEY DRAGGED OUT THE TIME SO I COULDN'T DISPUTE THE PURCHASE WITH MY CREDIT CARD. It has been a month since original purchase and it’s to late to dispute. I wonder how many times they did this to other customers. STAY AWAY! They don’t care about customers..

I recently purchased a defective Transmission from Wrights Auto Parts. As a disabled Veteran, I never expected to be treated so badly by a Company. I purchased a Transmission and the Mercedes Dealer checked and confirmed the part was bad. I spoke with Ben at Wrights and he arranged for the Transmission to be picked up. It has now been over a month and I have not received my refund. Ben emailed an assured me it would only take 3 to 7 days to refund my money. To date and many emails/phone calls later.. I still have not received my refund.

The manager, Ben, is the rudest person I have ever spoken to. He advertised a part for $350. Upon arrival to pick up the part on a Saturday (with cash in hand), it turns out that he had incorrectly advertised part. It wasn't the part we thought we were paying for. He said he could order the correct part for an additional $100 and it would arrive on the following Monday. That didn't happen. The part finally arrived on Wednesday. Feels like a bait and switch ... definitely false advertiser and rude! If I could give no stars, I would. NEVER, EVER do business with this company again!!!

Beware of this place. And especially Ben Should have known not to do business with a place that demanded cash. When there was an issue with the part they took it back and refused a refund. Stay away!!!! Had contacted them over 30 times they keep playing games. So I was robbed for my money. They took back the part and still a month later refuse to reimburse.