X pert Automotive Repair

Great service Andre was precise respectable and honest in helping me with car. I couldn’t ask for a better mechanic. If you need a honest opinion. I recommend Andre .

You are a LIAR and a scam artist. My report is going to BBB and higher. I called before I came and asked if you work on head gaskets because there is white smoke emitting from my tail pipe. The clerk told me yes. I’m told there is no oil in the car and that there can’t be a diagnostic without oil.. so I was offered an oil change instead. I told the clerk that even though I’ll accept an oil change.. I’m truly concerned about the white smoke emitting from my tail pipe.. and I just really want that fixed.. The clerk tells me it’s probably because I just need an oil change. When I come to pick up my car and pay for the oil change.. 1. My license plate is missing. To where the owner responds, “that’s crazy.” My license plate was stolen while in the custody of this shop. 2. There is still

I’ll be reporting this “business” to a higher bureau. Not only was my license plate stolen from this poor excuse of an auto shop, but I was also charged for an unresolved issue. The owner showed zero empathy or professionalism for the fact that my vehicle was still displaying faults. I’ll be working to get this establishment shut down for fraudulent business practices. This place is a scam and an utter joke. Do not go here.

Gave this place two stars because if you tell them something needs to be fixed they’ll fix it. But if you don’t know what’s wrong with your car. I recommend you go to a different mechanic. They don’t have good customer service skills. And have bad communication between their customers, mechanics and front desk workers. It has been a he said she said fiasco. I had to go to the BBB and do a complaint at the commissions office. This shop has had several complaints and not just locally but with Carsheild as well. I was able to get all my money back that was wasted. And did not have to communicate with the owner again. Please scout out mechanics prior to taking your vehicles.

Andre is the BEST I have been leaning on him for repairs For every car I have had for over 10 Years! I trust his work it has never let me down! He is honest and a good guy. I have moved away to Charlotte now I’m the Raleigh area and continue to travel back to Fayetteville because I only trust him with my vehicles!