Yates Automotive - Auto Repair Alexandria VA

I do much of my own car repair, but I’ve used Yates for the past 20 years when I don’t have the time or the job is too big. Consistently, their customer service is excellent. Their repair work is excellent. My only note is good work and good customer service don’t come cheap. They’re cost is going to be similar to the dealers. However, their work is top notch, and they’re a close family owned business. I’ve also used Yates’ car wash and collision repair in Old Town and been equally happy.

Yates is a place where I know I am going to be taken care of. I had a tail light that was out and was looking for a quick place to have it fixed. I called Yates and they told me to come in right away. Zan and Michael immediately jumped into action, repairing my light as well as helping me with the covers on both lights and even giving me some new screws to make them more sturdy. These gentleman were kind, helpful, and proactive. I will always bring my business to Yates.

Zan and the staff at Yates Auto are very customer focused, I popped in because my tire was going flat because a shard of metal had ruptured the tire. I pulled in to get a patch, but the tire was unrepairable so they put my spare on complementary. I really appreciated the empathy and the care the staff took. I highly recommend if you have any automotive needs and live in the area please check these guys out!

We have been loyal customers of Yates Auto since we moved to Alexandria and a neighbor highly recommended them. They have cared well for our older car, both with regular maintenance and when we’ve had bigger issues. They really care about service and their customers, and have provided smaller services at no cost (helping with tire pressure, key fobs, and a displaced body panel that a Yates auto body technician shifted back into place). Everyone who works there is helpful, patient with questions, and highly skilled, most recently Zan. When things have gone wrong with our car, I trust them with their diagnoses and repairs/replacements. They are what you want a neighborhood auto shop to be.

UPDATE: Was contacted by Kris- the follow up to improve was impressive. Kris apologized for the failure of service and even refunded me the upfront cost I was given. Outside if the refund- the fact that they followed up and addressed the concern is a great way to handle business. OP: Outside of the traditional tell you one price over the phone, then charge you more without reason- that I'm used to. The customer service is POOR. No greeting when you walk in, no smile, no eye contact, no basic pleasantries in regards to your business, no call with the quote before doing service as requested- and most of all... No "Thank you" when leaving. I'd pay double elsewhere before spending money where people don't appreciate my business. Won't be back.