Yota Auto Parts - Toyota Lexus Scion Used OEM Parts

Extremely poor customer service. They have no problem taking your order and delivering your part initially, but if the part fails, they drag their feet and lie about shipping the replacements. I bought a part in September with a 1 year warranty and the part failed at the end of January. I requested a replacement and they sent the wrong part. When brought to their attention, the insisted they sent the correct part and it has taken more than two weeks for them to send the correct replacement. It has now been almost 2 weeks since requesting a correct part. They agreed to send the correct part via Overnight shipping for the inconvenience of sending the wrong part to begin with. Well, of course they sent it via Ground, so it will be another 3-5 days before that part arrives and we still don

I want to give my opinion on my experience at this place. On Friday, October 3rd, I arrived at this location looking for an engine for a 2000 Toyota Tacoma and I was treated very well. However, it turned out that the engine they gave us was the wrong one. The mechanic realized this. He still thought it might be compatible, and then realized the engine was no good either because it was seized. As soon as we arrived at the place, the person who helped us on Friday was there and he admitted that they had made a mistake and that they had given me the wrong engine. When I asked for my money back, I got an unpleasant surprise because he didn't want to give us all our money back, leaving them with $420 out of a total of $1,750. I even tried to negotiate with this person to get him to at least rem

These guys are the absolute best, totally looking out for the customer not trying to turn a profit off of you. I’ve gone to them for my tire and stereo needs and will continue for anything else I need in the future. If you’ve got an old Toyota you’re keeping alive, go to these guys.

Erik was very responsive and helpful when it came to looking for parts for our vehicle. They made sure we were satisfied with the parts and the workers worked diligently. The price were reasonable and it also comes with warranty. I would highly recommend the place to anyone who need used auto parts and/or body parts.

I had a really bad experience with this junk auto parts. I bought a used car part from them, and not only was the part in worse condition than promised, but it also did not work properly at all. if felt like they just wanted to make a quick sale without caring about quality or customer satisfaction. when I tried to contact them there customer service was rude and unhelpful, his name was Erik, they showed no responsibility for the bad part they sold me and refused to offer a return or exchange. I wasted my money and my time like 4 days, and now I have to look for the part again somewhere else. I do not recommend this place to anyone. stay away and find a more honest and reliable seller.