Zimbrick Buick GMC West

We purchased a new vehicle this week at Zimbrick Buick West. Our salesperson, Alex, was absolutely great to work with. He made sure we knew just what we were getting and worked hard on our behalf to make this sale happen for us. His customer service expertise is definitely a 10++. We also interacted with the sales manager and business manager and had good experiences with them. We definitely recommend working with Alex if you are in the car market.

Prior to my appointment I had never had my car serviced here before as I’m a student and not from the Madison area. I found it very easy to schedule an appointment and when I arrived I was immediately helped by Landon who was extremely helpful, knowledgeable and understanding of how I described the issues with my car. He was able to call me a free lyft to return back to campus for the day. My car had not been serviced in a while and there were many things that were wrong with it. I was shocked to have only waited one full day given the 12 separate repairs they had to make. They had all of the parts on hand and Jennifer was an excellent communicator and called me numerous times on the status of my car. I would 10/10 take my car back here to get serviced! Thank you for all the help!

ZIMBRICK was ready for my on time appointment. They made sure things under warranty were properly covered (I had purchased an extended warranty). Everything was covered. I waited for my car. Although it took a few hours their waiting areas are comfortable. I watched the Olympics. My card was returned to me sparkling clean due to free car wash after service.

Maria did a fantastic job for us, we couldn’t be happier. The whole sales staff in dealership looked very professional and a pleasure doing business.

Had to go in for a recall repair, booked the repair first week of January and nobody got back to me until I called in February and insisted on the repair. Getting there, I was told the repair will come with complimentary car wash. I get a call that the car is ready and I reach there and was told that it was not ready because the service team thought they had the car all day till next day. I had to go home and wait again for their call. When they call and I got there for pick up. My car still the same no car wash and the dashboard still says that maintenance is needed on the same recall that was supposed to have been repaired. However, I got a call from them trying to get some other non related repairs on my service to pay for which was not what I asked for. The only good thing is that the