Zimbrick INFINITI Service Center

Zimbrick INFINITI has done a wonderful job taking care of my 2016 Mini Cooper Clubman. From the moment I rushed into Zimbrick Used Cars first part of July and asked to buy the car sight unseen from Brian Wheeler and his crew, they even pulled it out of service so I could see it and ride in it. They just received it in Brian and the men were so kind and welcoming to me. I bought it that day and Brian kept me updated on her progress . I picked it up the following Friday. A month later my engine light came on and Brian took care of me right away and sent me to Keith, The Mini Cooper Expert. Keith has exceptional customer service, he went above and beyond to make sure to figure out what was causing the issue. Repaired her and returned her in time for my weekend away. He also kept me updated on

Thieves! We bought a car from Zimbrick Honda and was offered a "free" oil change here at Zimbrick Infiniti. When I called to schedule the appointment they offered a "free" tire rotation along with oil change. After the job was done, they tried to charge me a ridiculous $40 for the tire rotation, (for ref, it is free at discount tire). The service rep, Keith McGarvey, was totally condescending when told that I was advised zero dollars for everything over the phone.. The guy behaved as if they had done me a favor by giving a $75 oil change after selling us a $40,000 car and rudely told me to walk away with the car and never come again. I do not know if they were just having a bad day or what, I was really nice and congenial to them all along. Also, they tried to offer a THOUSAND DOLLAR strut

Very respectful and qualified staff, upfront with pricing and very thorough with your vehicle.

I purchased a bumper to bumper warranty on an Infiniti I bought from their used car department. It cost over 2000 extra. Bought it for peace of mind of course. When my ECM failed (twice!!) they blamed it on the company that installed my DUI interlock device. Supposedly the interlock company drilled thru the fire wall allowing water to leak in and short it out. Interlock company (Interlock Integrity) provided me the instructions they follow which mentions nothing of drilling thru the firewall. They assured me they would never do that. After Zimbricks replaced ECM and sealed apparent hole it failed again shortly after. They said their sealing job didn’t hold (BS). I asked them to take a picture of the hole and they conveniently ‘forgot’ to. Second ECM was free. So yeah, 2000 for the warranty

Friendly staff. Very prompt with return calls and service. Car came back to me cleaner than I left it. They listened intently to my concerns, and explained the limitations in their abilities to diagnose. Main issue was resolved lightning fast. Got a great video from the tech of my issue. A+ gang.