Zips Car Wash

Steward was very informative helping me prepare my truck for wash. He has a positive can do attitude. I wish there was more people like him. I will retain my membership with Zips car wash ……..

I bought the $12 basic car wash, not expecting perfection, but expecting a clean car and windows. Zips was not what I expected. It was like the front and back ends of my car were a complete afterthought, and it couldn't get clean bug splatter on my window that I just got the day before. Very disappointing. I could've done a better job cleaning and doing some upgraded maintenance on my car for less than what I paid.

About halfway through the car wash, the driver’s side of my vehicle was suddenly lifted off the ground and became stuck. Eventually, a car wash attendant came over and instructed me to put the car in drive and proceed forward. During this incident, my rear tire was punctured with a hole approximately the size of a quarter, my front tire was slashed, and my rear rim sustained significant scratches. I have used this type of car wash hundreds of times and am fully aware of the proper procedure—keeping the car in neutral, not applying the brakes, and not touching the steering wheel. The attendant did not indicate that I was at fault but also could not explain what caused the incident and did not seem concerned about investigating it, simply stating that “it happens.” Because the wash was not

Awesome place, fast, clean, and efficient. The staff is very friendly and helpful. My car looked great when they were finished. It's self serve, but there was vacuume hoses on both sides of your vehicle. Which was great because anyone who vacuumed a car before experienced that pain of the hose pulling, in the way, too short etc. They even have clean towels to wipe your interior.

Poor cleaning and poor corporate customer service. I drive a 2016 Kia soul and their car wash does almost nothing to the rear of the vehicle leaving it streaked and dirty not to mention all the other spots that stay dirty after the car wash. I made the mistake of signing up for their monthly plan as it was cheeper then then the one off car wash at the time. I used it for awhil and gave up after it did not fully clean my car every single time. I forgot to cancel and paid for several month where it was not used. I reached out to customer service asking for only the latest billing to be refunded which was only a day before contacting them at most for them to tell me that not only would they not refund me but they would bill anyone per their policy who did not cancel 7 days before the renewal