1st Class Towing

Norton Shores, MI · Towing service

Rating
4.9/5
★★★★★ 4.9
Reviews
20
Rank in Norton Shores
#2
of 29 shops
City Percentile
68%
rating percentile
Address
1st Class Towing, 4585 Grand Haven Rd, Norton Shores, MI 49441
Phone
(231) 767-1181
Website
1stclasstowingmi.com

1st Class Towing is an auto shop located in Norton Shores, MI. It is one of 29 auto shops listed in Norton Shores. Its 4.9-star rating is above the Norton Shores city average of 4.6 stars. It ranks #2 among Norton Shores auto shops by combined rating and review volume. There are 10 photos associated with this location.

About 1st Class Towing

All of us here at 1st Class Towing put customer service 1st. From 24-hour towing and recovery to anytime roadside assistance, count on us to treat you to the 1st-class service you deserve. We are second to none in Muskegon and Ottawa County. Our... More

Customer Reviews

★★★★★ 5.0 Fernando F · Feb 2026

Amazing work. Contacted my insurance for a tow and they reached out to 1st class towing. Zach Chandler the driver arrived quicker than I expected which was great. He was very polite and was very helpful to me. He even went beyond the expectations on the tow service and made the process look very easy while being careful not to damage my vehicle. He even aired my tires up that were blown to check them. Let alone he was able to drop it off in my driveway while having to deal with a messed up and narrow driveway. Very good work. Thank you Zach and 1st class towing for helping me in my time in need.

★★★★★ 5.0 Damon Williams · Feb 2026

They showed up exactly when they said they were supposed to. Quicker than I expected. Zack the driver. Paid special as not to damage my vehicle. He was polite. He was personable. And understanding of my situation. Their name, first class says it all. Thank you very much You were a great help in my time of need.

★★★★★ 5.0 Ashley Bell · Nov 2025

My serpentine belt broke on my truck,had to get a tow to get home. Zach arrived faster than I was expecting through progressives est time. He was extremely helpful, an great customer service. Easy to talk to and understanding. Made the dreaded process of having to deal with a broke down truck a lot easier. Took all the steps to ensure that the trucks 4x4 wasn't damaged in tow just in case since I got push buttons for my 4x4 Let alone he was able to drop it off in my yard while having to deal with a narrow driveway with ditches on both sides. He's a beast Update idler pulley seized up causing friction and melting my belt

★★★★★ 5.0 Brock Williams · Dec 2025

1st the response timing was incredible quick. Contacted my insurance for a tow and they reached out to them and my vehicle was moved within 30 minutes. Zach arrived with a positive attitude and extremely helpful. I was definitely impressed on how easy the process went. He even offered to air my tire up that was deflated. He provided me with information on how to reach out in the future if needed. 5 stars service from the dispatch to the drive that assisted me today. Highly Recommend 1st Class Towing!

★★★★★ 5.0 Brandon Ross · Jan 2026

Had a great experience with Blake Dalson. He showed up quickly, was super professional, and made a stressful situation way easier than expected. Fair pricing and friendly service—would definitely recommend and use again!

Accessibility & Amenities

✓ Onsite Services ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Debit Cards

Services

Towing service

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This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.