Norton Shores Automotive Repair

Deepest gratitude to all technicians who displayed diligence throughout the repair process, and for addressing my additional concerns. And Ron, you truly are an honorable individual. Your genuine kindness and sophisticated demeanor with your customers are rare qualities. You are deeply valuable and appreciated. Thank you once again for your time, Norton Shores Auto Repair!

This shop is amazing. I have a hard time trusting people who work on my car. They went above and beyond my expectations. Ron was the first person I talked to about my car. He was very nice and is definitely knowledgeable about finding a solution for my cars issue. I also have to thank Alex for fixing my car so I have heat again. My car was literally done in a day. I took some of Ron's business cards. I will passing them out to all my friends. Thank you all so very much.

•••••CAUTION••••DECEITFUL BEHAVIOR Their initial written diagnostics and communication was superb. They diagnosed a costly repair to which I authorized them to proceed. Well into the repair they called to say their diagnosis was wrong and unfortunately I would need a new engine. The revised proposal they gave me included the original written diagnosis, however upon closer inspection they had gone back and inserted an additional “diagnosis” into the paragraph. I assume this was to cover their mistake. When I asked if somebody had gone back and changed it, they said it wasn’t possible. I produced the original with out the “correct diagnosis” to which I received a deer in the headlights stare. They acknowledged the initial diagnosis had been changed, but could not explain how or why. Reputab

When I say that they took care of me! They did right away. They got me in right away because they knew I was leaving on Sunday for the winter!! I have a 2014 Mercedes E250 blue tec and It was reading that I needed an A3 maintenance done…they knew actually what it was and said.. No problem…plus it’s Thanksgiving week!! They made sure everything was taken care of and I picked my car up the next day. I’m so thankful that I have a trusted place to bring my car now!! Thank you everyone at Norton Automotive…I appreciate you🥰

I had my car towed here to have them look at it and access what all needed to be done. They were quick to look at it and gave me a very detailed inspection report to what all needed to be done. I didn't have the money right away to pay for everything, so it sat there for almost 3 weeks but they were patient and understanding. Ron is very kind and personable and I will be bringing my car here again for any future repairs. Thanks Ron!