#5 Gerald's Tires & Brakes

I recently visited Gerald’s on Rivers and Mall because I was dealing with a slow leak in my rear tire and a vibration at high speeds. From the moment I walked in, the team made the entire process seamless. What really stood out was their professionalism. Instead of just trying to upsell me on the most expensive set of tires, Austin took the time to explain the tread wear and gave me a few different options that fit my budget and driving habits. It's rare to find that level of honesty in tire shops nowadays. The shop was busy, but everyone kept me updated on the status of my vehicle throughout the hour. The installation was quick, and the car feels like it's driving on clouds now. If you're looking for someone who is knowledgeable, efficient, and genuinely cares about the safety of your veh

Extremely disappointing experience at Gerald’s Tires and Brakes. We showed up right before closing with a flat tire that had just happened and were immediately told they wouldn’t help us at all. While I understand closing time, what made this worse was that they still had over eight jack stands sitting out. I politely asked if I could quickly borrow one just to put on our spare tire and be on our way. Both the employee and the manager refused, saying there was “nothing they could do,” and left us to deal with it on our own. No assistance, no courtesy, and no basic willingness to help someone stranded with a flat tire. For a business that claims to specialize in tires and brakes, this level of customer service is unacceptable. I would not recommend going here at all, especially if you expec

I was very stressed when my car broke down at work, but they took great care of me. I was able to stay at work while they fixed my car, and they even finished repairs the same day. Ron was very friendly and explained everything to me, and everyone else I met was super kind. They didn’t pressure me for services I didn’t want, and it only took me about five minutes to pay and pick up my car once I got there. I only use Gerald’s for car repairs and maintenance, and this was a fantastic reminder of why. I appreciate them so much!

To say these guys went above and beyond is truly an understatement. My sister recently had rotator cuff surgery, and being the strong, hard-headed woman she is, she was still trying to work. She didn’t realize just how dangerous her tire tread had become until she left the jobsite and found out the hard way. The team at Gerald’s took her in like a little sister and completely took care of her. They were incredibly kind, patient, and respectful. You can genuinely tell they care about people—not just cars. I am so incredibly thankful for the way they treated her. Wishing the entire Gerald’s family many blessings and a wonderful holiday

The staff was friendly and prices were fair. I dropped off my vehicle Monday morning for four new tires, an oil change, and an alignment. It wasn’t ready until after 6 p.m. On my 30-minute drive home the tire-pressure light came back on, and the next morning one of the brand-new tires was completely flat. While I was out of town, a friend kept air in it until I returned. Because the shop was closed Sunday and I needed my car for work, I went to Firestone. They found the tire sensor had been broken during installation and was rolling around inside the tire. They also said the tire balance was off, causing a strong shake over 50 mph. I’ve tried calling this morning without an answer and hope the shop will make it right by replacing the sensor and properly balancing the tires.