9 W Motor Werks

I had our car serviced with Donovan a couple times and every time he has been extremely fair and took the time to show me what is wrong and he provided me with recommendations on what to fix. He also communicates extremely well and if he finds something wrong he will call immediately so you have time to make a good decision. I would definitely recommend him.

I recently visited 9W Motor Werks for a routine oil change, but unfortunately, the experience left much to be desired. Upon arrival I warned him (owner/mechanic) the TPMS (Tire Pressure Monitoring Sensor) light was on for one of the tires (front left), but I did not want that to be touched at this time. However, my request was ignored and he tried to investigate that. After the oil change, he claimed to have found issues with all 4 of the TPMS. When I questioned the reason for him to do something I clearly did not allow him to and the validity of these supposed faults, he couldn't provide satisfactory explanations besides “I didn’t hear you saying that.” I believe he (the owner) attempted to upsell unnecessary repairs. It felt like he was simply trying to make a quick buck at my expense.

Donovan and his shop are THE best. He has diligently supported the upkeep of our cadet’s car over the last 4 years (and recently an issue with ours when we had a problem on a recent visit). He was first recommended to us by another highly rated mechanic in Highland Falls when that mechanic determined that he could not service my daughter’s vehicle which gave us confidence in Donovan’s high industry reputation. Look no further!

Very honest,very thorough, knowledgeable ,very experienced mechanic, he will tell you everything the car will need . The owner can literally test drive your car,hear the noise, see where the oil might be dripping, and know exactly what would be wrong with my vehicle. I don't trust going to anyone else for my cars, Donovan has integrity and he will always do the right thing and be honest with repairs on my cars. Have to make an appointment He's very busy, because he knows what he's doing many years of experience. Never been upsold or told I need anything I don't need on my vehicle, I won't go anywhere else.

Donovan's expertise and dedication to his craft were evident as he diligently assessed and addressed the issues with my vehicle. His attention to detail and commitment to delivering top-notch results truly set him apart. Not only did he effectively diagnose the problem, but he also took the time to explain the necessary repairs and provided valuable insights into optimizing the vehicle's performance. The service at 9W Motor Werks is seamless and efficient, and I was thoroughly impressed by the level of care and precision that Donovan and his team exhibited. Their commitment to customer satisfaction was evident at every stage of the process, making the entire experience truly remarkable. I wholeheartedly recommend Donovan and 9W Motor Werks to anyone seeking automotive expertise and unpar