A&A The Shop

Once again, I was very impressed with their professionalism and the quality of work. I brought in my 2001 Toyota RAV 4 that was leaking oil on the engine block. They did a full inspection and let me know what really needed to be done now, and some other things I might want to consider in the future. No hard sell. Just good info. They were able to what what I needed, cleaned the engine up, and it’s running great. I’ll continue to use them again as it’s nice to work with knowledgeable people I can trust.

I love the ease of Sked on line and the ability to text status and request changes. On top of that, they’re always friendly, on time and quick! The waiting room is clean and well lit too. So thankful our friend recommended them!! (Reason enough to buy another Toyota or Subaru, when you have a MX team you can trust!!). They’ve even taught me about settings that make my vehicle more efficient and they fixed all the the things the Toyota Dealership messed up!

I contacted AA to determine whether it was possible to drain and refill the CVT (continuously variable transmission) in my 2014 Subaru Outback with 97,500 miles. They quoted $300 for the service, but said they would check a sample of the fluid prior to replacing it, and if it was found to be too dirty or containing pieces they would not advise the service as it could result in driveability issues. All consistent with what I had read. They did not mention use of a proprietary Subaru software tool that resets the transmission and makes it “relearn” its shifting ability. The tech took a sample and advised not to do the service due to rather large particles he observed in the sample. He also advised that the antifreeze was low and that stopleak product had been added, and the rear brakes we

*Update*. I contacted my credit card company and I was granted a charge back for the work that BMW completed. I asked for $868 the cost of replacing the parts w/ labor for the transmission issues that were not diagnosed by A and A in Eagle River. Case Closed! I have returned to the shop multiple times to repair my leaking differentials after a 60k-mile service, and the front differential is still leaking. That alone has been incredibly frustrating, but unfortunately, it’s only part of the reason I’m so disappointed with A&A The Shop – Eagle River. I’m extremely disappointed with the service I recently received here. I’ve been coming to this location for years, and it used to be a place I trusted. Unfortunately, the new ownership and management have completely changed the experience—an

Brought my truck in with what I thought might be a long and expensive fix. Very suprised when they called just a few hours later saying it was ready to be picked up. I appreciate the honest, fast, and great service! Shawn at the front desk was very helpful and nice! Will definitely be back