AAA Car Care Center

I’ve been taking my car here for years. They use to do good service. Not anymore. I took my car in for a simple oil change and rotation of my tires. Made an appointment a week ahead. It took two hours for my car to be serviced. Why even make an appointment. Appointment are so you can get in and out. You could have told me hey we’re running behind but no i call back in an hour they still haven’t even started. Told me they have but I’m calling from access the street and see my car. On top of that whoever did the service left oil stains all over the car. In and out. I want a manager to call me. ASAP

Believe the other reviews about their horrible appointment management. I booked a simple oil change and tire rotation first thing in the morning assuming they would not get backed up and would be an hour at most. Two hours later and I’m still sitting here. This is VERY common here from my experience and you would think I would have learned. Finding a new place from now on.

For 7 years, this has been the place I trusted for auto repairs and service. A visit this morning has ended our relationship because of a service writer who treated me with disrespect and arrogance, when all I was asking for was a little help unscrewing a cap I could not do with my injured hands. To tell me what service I needed, and that he was the “trained professional “ without even knowing my background. Well. I’m done. The mechanics here are very good, but getting help as an AAA member is atrocious.

Glenn is a ROCKSTAR. he always makes me feel welcome when I come to AAA at Waverly and is always honest and just a joy to work with when it comes to car things. As a female, sometimes it can be hard to find a trustworthy auto repair shop in Glen makes me feel right at home. Give this man a raise!!!!

Their integrity saved me over a thousand dollars! I came to AAA late one afternoon convinced that I needed a major repair and expecting to pay a large sum. The team got me an appointment for the next morning and examined my vehicle to discover that there was no evidence of a malfunction after all and that I had been given incorrect information elsewhere that lead me to believe a labor intensive replacement was necessary. Everyone I encountered here at AAA was kind, patient, professional, and extremely knowledgeable. Instead of getting a large repair bill to pay, I got to keep the money they saved me and learned a few new facts about modern cars along the way. Thanks very much to everyone that helped me out here.