AAA Mobile Insurance and Member Services

Notary would not sign page verifing identification we presented her to use for the documents to be signed. After explaining to the manager twice before the manager had the notary sign it. The notary had an attitude and told us we could go elsewhere. Our lawyer indicated because we are out of town the notary is considered a witness for South Carolina. She indicated she was not a witness and would not sign the document. AAA has always had good customer service and would go above and beyond to help in anyway. In the end the manager was trying to assist us, but the notary refused. AAA does not need a person that does not read the documents before refusing to sign. She acted as if she could care less about our concerns.

I called to get insurance and these ladies kept hanging up on me and let the phone ring for 45 minutes when it was time for them to close. No one wants to work anymore. AAA the people you have working on the Shillinger rd in Mobile is not making yall money due to lack of work. Please get better people at these facilities.

On March 18, 2025, I Called Mobile, Alabama AAA 24HR Roadside Assistance @ 3am reporting a flat tire.... I didn't have the tools to replace the flat with the spare as this was a rental......I was told it will be a 1 hr. wait....no problem as I'm at a Circle K fueled up and drinking coffee. 3.5 hours later service arrives. I receive a text from Kristal...who is perturb she has to deal with this issue...like it's my fault I had a flat tire. I have been a AAA member for years. Used the services across the nation and never been stranded and treated like this. The Mobile, Alabama branch is terrible...I hope with training and management oversight it changes for the members benefits in this area.

I used to love AAA. I’ve been a member for many years. I have auto/homeowners/roadside. I’m extremely dissatisfied with this office. I had an agent until she retired. Now, I’m just passed around from agent to agent. I used to feel like a person and now a number. The phone number lists here looks local ( it’s not ). The prompts on the phone don’t allow you to look up an agent and connects you to the Birmingham or Montgomery office. When they transfer you to the Mobile office, like today I had to call 9 times only to be disconnected 8 times. The last person I spoke today actually helped me by sending me to Heather’s direct line. I called at 3pm today and left a voicemail to call me back. I left a message along with my name, policy number, and the number to call me back. Here’s why I’m cal

On date, 09/06/2023 at about 1245 hour my vehicle became disabled in the middle of the roadway. I was located on Dru Rhu Drive just off Dauphin Street - Mobile, AL. Upon making contact with AAA Roadside Service, I was advised it would be a 45 minute delay before the wrecker could get to me. After about 30 minutes I received a call from AAA stating it would now be a 2 to 3 hour delay before assistance could arrive. AAA further advised they have no other available wreckers for me. I asked if they would call a wrecker company I knew of and they stated no. AAA left me stranded on my own. I contacted wrecker company Hub City Towing and they responded within 30 minutes. This was at my expense at this time. Very poor service by AAA, especially leaving a motorist (AAA MEMBER) stranded in the middl