AAA Scott's Addition Car Care Insurance Travel Center

Don’t come here to register or re-title a vehicle. Told me I had to wait 10 minutes for the DMV lady since she was out to lunch until 2 PM... Ten minutes later, nice guy comes to help with the paperwork but had no idea what he was doing. Thirty minutes later I asked him how much longer and he said we have to wait for the DMV lady who was still not back from “lunch”. Ended up leaving and going to DMV anyway.

Left my car the prior night for next day 10 am appointment. The guy on the phone who called sounded intoxicated and unprofessional and said his name is Leo. He said my car would not be worked until next day even though I had a 10 am appointment that day and even dropped off my car early. He was condescending and rude throughout the interaction . I ended up taking my business elsewhere. Lack of professionalism at this place is shameful .

Take your car literally anywhere else for service unless you enjoy being treated like all you are is a bother. The man working here has a rude tone of voice on the phone and in person. Many other people have left similar reviews about him. My husband made an appointment for our car for this morning and we were told it might not be worked on until much later in the day or not even until tomorrow. Why bother making an appointment then? We left and took the car elsewhere

A little disappointed with the Scott’s Addition AAA. I suspected a failing alternator and had them check it out. They replaced the tensioner and belt which was a good call . However, they said the alternator was fine and the battery had low voltage . He suggested I try to redeem my warranty from advanced auto. I picked the car up with all the same issues ( power steering). Got the new battery. No fix. Finally, took my car to my regular mechanic. They squeezed me in and determined it was in fact the alternator. They replaced it and resolved the issue. I wish AAA had been more thorough in their diagnostics.

Went for the 39.99 full synthetic oil change. Showed him the coupon but they put a synthetic blend in my car. When I told the guy behind the counter that made a mistake he got loud and told me they don't make full synthetic for my car. I told him that he was wrong and he was ready to fight me. I asked for the manager and he said it was nothing he could do. They could have put the correct oil in my car. Now I can't trust AAA and I'm scared to go back to that location.