AAA Timonium Car Care Insurance Travel Center

I have been a long time customer of AAA. I took my car to the AAA location in Timonium MD on 12/18/2025 at 8 am to have my car serviced because my heat was not working. I was charged almost $200 ($174) for them to diagnose the problem which took less than 20 minutes. I got the work done there and THEY DID NOT WAIVE THE FEE. So they charged me approximately $200 in addition to the cost of the repair. This is outrageous! I feel totally taken advantage of. The situation would be different ---if this was a complex issue that took time to diagnose. Needless to say-----my relationship with AAA has officially ended today!!! I will be taking my business elsewhere!!! I am sooooo disappointed that I choose to bring my car here---when there were so many other great options!!! SMH!

Many thanks to Terry for helping me sort out a missing mail order (FedEx delivered to the wrong address)! I truly appreciate the excellent customer service and look forward to returning to this location for future car accessory purchases. Thank you!

Waited like a sitting duck in the cold for 5 plus hours waiting for a driver. Was told and confirmed by driver he was 20 minutes out. When he was late, I inquired about his whereabouts and was told he was told to grab another job. After verifying this information with the dispatcher who could care less, it’s apparent that this company is run by absolute incompetent fools from top to bottom. Having AAA used to mean safety in a time of need. This evening the coverage has proven about as useless as a third tit. I’m so disgusted. Photo proof below.

Stopped by the AAA office in Timonium to pick up a few maps for a camping trip. When I walked through the door I was greeted by a smiling young man who asked if he could be of assistance. He escorted my husband and myself to his service desk and plotted our trip on his computer step by step and a few minutes later he presented us with a print out of our trip in a binder. He was so helpful and took the time to explain some of the benefits of our AAA membership that we were not aware of. This office offers a wide selection of items to make traveling more comfortable. They have travel cases of all kinds too. I enjoyed looking at the back wall of travel aids. I highly recommend this office to anyone who wants to plan the perfect trip.

I gave this place another shot despite my previous experience. And wouldn’t you know, the same thing happens! The coolant/hot engine light came on this morning. A similar issue left me stuck on the side of the road with my son two hours from home a few months back. I wanted to quickly address it (even called out of work) and figured I would be able to get a AAA Member discount if I went here. Made the appointment around 730 am (same day) and they call two hours before my scheduled time and tell me they can’t actually get me in to be seen today. But i could come Tuesday (Monday you, it’s Friday). It immediately reminded me of the first experience with them—same experience different car problem. So now, it’s already the afternoon and I’m scrambling to have it looked at so I can pick up my