AAA Tire & Auto Service - Middletown

Today 11/4/2025 Sarah Kein helped me and she deserves to be shouted out. She was sweet from the moment I walked though the door. She made my anxious heart at ease. Being a girl sometimes can be scary walking into a place like this but having another women there made me feel like I would not be taken advantage of and she would talk to me honestly. I had a nail in my tire and she gave me different options on what I could do. I even saw her walk out and look at the tire herself so I knew when she told me it was unfixable she wasn't lying to me to sell my something. I also watched her help multiple people while doing other office things in between and he kept her sweet spirit, Never made anyone feel like they were not her most important customer. She deserve to be shown how beneficial she is t

I just found out that Dewayne Denney is no longer with your Middletown, Ohio location. What a huge loss! Mr. Denney has always went above and beyond when I have brought my car, and I have had family and friends use Bob Sumerel in Middletown due to his outstanding customer service he has always provided. I just had over $2,000.00 worth of work done on my car a few months ago and he was always calling me to keep me informed on where they were at with it/etc. Very friendly and he knows how to take care of his customers. I will no longer use Bob Sumerel due to Mr. Denney no longer being there. Awesome help is far and few between these days, what a huge loss for your company. I have referred my family and friends as well to search elsewhere for their car/truck needs.

Service was great. Everyone was welcoming. I also appreciated the honesty. Nothing extra was done unless they checked with me. A great big thanks to them.

I am very upset. The last couple of times I have been here they have gotten the work wrong. From putting a wrong tire on my vehicle then telling me be it would be ok. My issue was that you put the wrong tire on. Then there was the incident with my daughter‘s vehicle. They dented the hood and they had to fix it. Then recently with my Honda, I told them I needed a new battery. They said I didn’t. Guess what? 2 days later got dead battery again. I’ve been going there for as long as I can remember back when Bob Summerall’s name was on the facility so I’ve been going there a long time. It pains me to have to say I can no longer recommend this location. I left a voicemail for the manager, he never got back with me. That tells me all I need to know.

The manager's name is Matt and really knows how to take care of his customers. He helped me every step of the way and also was very nice considering we talked a lot over about a Week's time. They did exactly what they said they would do and would definitely recommend anyone looking for someone who cares about helping you get the best price and helping you understand what you need for your car then you need to go to Bob Sumerel Tire...I posted a few pics here of both cars I had rims put on ...As you can see they look great...Ty Matt and Ben and staff for helping me !!!!