AAMCO Transmissions & Total Car Care

I brought my car in because my check engine light was on and I explicitly asked for everything to be checked so I could know all issues with the vehicle. I was told it would take about an hour. I never received a call when my car was done—I had to call myself around 4:30 to find out it was finished. When I reviewed the paperwork, it only addressed the check engine light. There was no documentation regarding my tires, suspension, or any other inspection—even though I asked for a full check. When I questioned this, I was told they “only check what the customer asks for,” which was confusing because I did ask for everything to be checked. I was then told they don’t fully inspect vehicles because they “don’t want to pick apart the car,” which defeats the purpose of paying for diagnostics. W

After two hours and almost $200 I had to ask them twice whether my Transmission fluid was low. This is the only reason I went there. What were they doing for that time and cost? The place is hideously filthy and falling to pieces, I was afraid to even sit down in the "waiting room". The receptionist told me, after a solid hour of her talking non-stop, that the owner has several other stores. He can't even keep this keep standing. It took almost 30 minutes for me to actually state what I was there to do - when I could squeeze a word into the barrage of talking. At the end of the "service" I asked if my transmission fluid was ok - they had to scramble to get it open and check it - so I am really not sure what they were doing all that time. I drove all the way there, because I thought th

Had a clutch and actuator replaced in my car. There were some complications with the repair the first time but Deedra and Abraham were communicative and took care of the issue and genuinely seemed like they cared and treated me personally. It's a stressful and anxiety inducing experience when your car isn't running but they never made me feel bad for my concerns and addressed them professionally.

Had some work done on my axle and alternator. Both times AAMCO was straightforward with me about pricing and work being done. Seems like they really want to do it right. Willing to work with my 3rd party insurance (which I wouldn't recommend getting) and helped save us money with that.

My experience was bittersweet aftermarket warranties don't buy them when buying a used car... Mechanics are not made aware all the time of every warranty Be sure your aware of most warranties won't cover maintenance issues from prior owner. Don't sign the paper to have brake down of part on a part that could be damaged due to maintenance And expect not to pay the $895.00 because u will have to. Otherwise AAMCO was very nice good employees who truly care.