Acadia Towing

The team helped me with car lockout situation. I made several attempts with no luck to get the invoice, so that I can submit to my insurance company for reimbursement. They always say, they will send and never bothered to mail me the invoice yet. Good road assistance, but really bad customer service after.

Called 6 times between 8 pm and 8:45pm before someone finally answered, then I was told to "hold on" and they hung up on me. Called back and was told "uuuhhh it'll be 3 or 4 hours. I'll add you to the list." Around 2 am and nobody has showed or called so I decide to call again. Different person answers on the first ring and says there is no record of dispatch ever taking my call and "I'll call you back" with no return call by 4 am.

They will say their going to ve there but never show. When u call they shrug it off like it's your fault. We prioritize police calls sorry. Was very disappointed on what I witnessed a frien go through. My friend also had them on speaker and to hear how rude and uncaring the guy was is just wild. Again I did not get the tow a friend did. I just got to witness the whole ordeal as a third party. As far as the tow when it was finally finished went well. But the punctuality and professionalism was poor.

I knew better to replace my car battery before coming to Maine mid October, but alas I am in the middle of Bar Harbor with the car that won’t start on the last day of my weeklong anniversary trip. This company answered right away and came by to the rescue within quoted time. Got my car started and was able to get back to my hotel. Professional service and reasonable prices.

A huge shout out to George, who we reached at 8:45pm having struck a boulder in Acadia National Park. George was amazing, calming our fears of being stuck, he came and towed the vehicle back to his place as we called for a cab to take us back to our AirBnB. The next day we called him back and he once again took the anxiety away by arranging to work with our rental company for reimbursement. Never met the fellow, but certainly thank him for all he did.