Action Transmission Specialists

We had been deceived by a previous mechanical shop which had led to transmission failure. From the first phone call Carey had been very helpful and honest about what was needed. He went above and beyond to make sure the transmission replacement went smoothly and worked properly. We appreciate the great communication and work to get our truck up and running again!

Action Transmission on Merrill Rd in Jacksonville is where I will now refer anyone needing transmission work on their vehicle. Here are the reasons: Professionalism: My experience with Carey and Robin was nothing but professional, honest and transparent. They outlined the costs, issues regarding repair of my particular transmission model and didn't sugarcoat nor exaggerate the situation. Communication: At no point during the process was I uninformed. I was updated with texts, email and even phone calls when there was an update or information needed. It was always convenient, prompt and factual. Exactly what was needed, when needed. Quality: My vehicle drives better than when I first bought it. I didn't think it possible, but it's true. I credit this to quality work. Believe

The mechanical work seemed fine, but the billing was deceptive. I dealt with Carey upfront. The original paperwork I signed says no 3 % fee for debit cards, yet I was still charged and the Carey refused to honor what’s written saying “oh well, I am not removing that 3%.” Very disappointing. I am working to get my 3% because it’s the principle…why have it in writing for it to not be honored?

*POST UPDATE* The owner Robin called me yesterday (12/3/25) and apologized on Carey’s behalf. Robin is truly a man of his word and a beautiful spirit. He honored the coupon and listened to all of my concerns. Most importantly he made sure the work was completed correctly on my vehicle. This is what true customer service is. Many blessings to his business. While I couldn’t give his business a 5 star (solely on Carey’s behavior) I would recommend getting your car serviced here. Please work with Robin or Caesar only. Both of these men showed great customer service. 12/2/25 If I could give zero stars I would! The service I received from Carey Pearson was deplorable! If you want to be disrespected and lied to, this is the shop to go to. Carey was rude and lied multiple times throughout my enti

Today, 12/01/25, my daughter and I came in to have a diagnostic test done on her car. We spoke with Carey regarding the matter. We asked upon the conclusion of the test and if work is required will that fee be applied towards the labor cost and he replied, yes. We had the work done and when we arrived to get the car that's when things went down hill! My daughter was paying with her credit card towhich Carey said there will be a 3% additional charge. OK, that was fine so she preceded to pay with her debit card. He then said, there is a 3% additional charge for debit card too! According to him, a debit card and a credit card are the same. My daughter has worked in the banking industry. She and I both eloquently explained to him the difference between the two. Yet, he insisted that the fee of