Advance Auto Parts

I want to give a special thank you to Hugo at Advance Auto Parts for his excellent service. I had an issue with my car battery and he was very patient, professional, and solved everything quickly. He explained each step, helped me choose the right battery, and made sure everything was working perfectly. Thank you, Hugo! People like you make a real difference. Highly recommended! 🤩🤩

Raymond and Joey took good care of me at Loganville 915! They helped me find the parts I needed and check an engine code on my car from a misfire all while being super busy. Very quality and effective work! I greatly appreciate them. Thanks to them I can make it home! God bless

In 2023 I reviewed this store and now two years later there is no change. The service is beyond slow. If you go plan on waiting around 10 minutes to check out if it is a good day. I waited nearly 15 minutes today just to check out. They need a designated cashier separate from the employees looking up and pulling parts. This is a simple fix that sadly two years later they can't figure out. The employees are polite, but the wait is ridiculous. As this area grows I assume the wait will get worse. Hopefully a competitor will open up so I can get better service in the same area. I know this is not Advance Auto Parts normal since other locations do not have this issue.

It’s difficult to trust the reviews for this employee, Hugo. During my visit, he repeatedly asked me to leave a review and even offered to write it himself, which felt unprofessional. Considering the sudden increase in positive feedback, it seems this may be a common practice. The level of service I received was below expectations, and the information he provided was not particularly helpful or accurate. In my opinion, reviews should reflect genuine customer experiences, not requests from the employee. TL;DR: Hugo’s service was subpar, and he actively solicits reviews. I recommend taking the overly positive ones with caution.

Do not buy a battery here. They stated the battery I ordered was correct. After putting it into my car, it will not crack. They are now claiming they cannot return or exchange the battery due to it being an electrical item. This should be covered for 2 years. They do not care. Now I’m out 225.00 at Christmas and I don’t have the 225.00 to replace it. I’m a working mother with 5 children and now I have no car to get to and from work at Christmas. Please do not order from here. Choose a place that honors their warranty.