Advance Auto Parts

Decent store and prices but service can improve. The employees were not very professional, swearing when talking to customers. I understand wanting to be personable, but there's a line and understanding that line is important if customer service is important. Aside from that, the inventory is decent and the prices are relatively low.

Absolutely 100% lack important customer service skills placed an order for same day delivery for a control arm and a bit I get confirmation that my deliveries here and all it is is the bit so I in turn call the store and ask what's going on with that the guy says I will look into it and call you back half an hour goes by I get a call back oh well we didn't have the part in stock so we just refunded it so let me get this straight being I called beforehand to verify said part was in stock and you told me on the phone it was in stock you lied to me but then when the part was out of stock instead of calling me to give me notice that the part wasn't in stock you just decide to send the t60 bit instead with no warning no nothing so I have to instead call you guys to figure out what happened you

Hey guys, I bought a set of tools. It’s supposed to be have lifetime warranty. I went to the store to replace it and the general manager his name Jason he did not help me at all. He told me you’ve been using very hard in those tools. I cannot exchange it for you.

Best store hands down of any advance auto parts store in Broome county NY!!! Main St Binghamton NY tops them all!!!!!

First time visiting and left happy. Purchased water-resistant windshield wipers, which was suggested by the team there. Great deal! They work fantastic! Thank you