Advance Auto Parts

I had a very disappointing experience with Melissa at Advanced Auto Parts. She was extremely rude and acted like helping customers was an inconvenience. When I asked for assistance, her tone was dismissive and unprofessional. It genuinely felt like she did not want to do her job or provide basic customer service. As a paying customer, I expect respectful communication and at least a minimal level of effort to help. Unfortunately, that was not my experience during this visit. I hope management addresses this because it reflects poorly on the store. I genuinely didn’t want to leave a star. If anything I was going to leave it blank, but it wouldn’t let me post it. also she had me carry the battery because she had “shoulder surgery” and now i have a strain in my neck and also refused to chang

While the knowledge of the staff can be hit or miss at times, my overall experience at Advance Auto Parts for DIYers has been quite good. They do the simple stuff well: oil, oil filters, batteries (diagnostics and charging), and more at a reasonable price. We need stores like this to continue serving the local community.

If I could give this place negative stars, I would! I’ve never been to a place with such hateful, lazy, and incompetent employees in my entire life! I’ve never written a review until now because of this store. I had the unfortunate experience with an older clerk, who was so rude and hateful. She yelled, harassed me, and wasted my time. She told me that she wouldn’t replace my battery because of corrosion, and that the next employee who arrives in an hour can since she didn’t want the responsibility of replacing the battery. I purchase the battery (i have no choice since I’m stranded) and about 20 mins she tells me that the other employee that would come in can’t as well. I go back into the store to purchase a wire brush, and the older lady is gossiping about me to another employee!!! No ma

I am very very unsatisfied and unsatisfied doesn’t even come close to how this place is. Blond haired woman named Mellisa should not be working there at all. Extremely rude to customers multiple times since I was getting a battery put into my truck! Mellisa acted like it was so bad because I asked something about a product. If I could would give -5 stars and that’s an understatement.

Since the 2 women started working at the blacksburg store it has sucked. Can't never get the part or its been ordered and dosent come in. They are both rude as hell and I think oreillys in christiansburg is worth the trip or autozone even. Blacksburg store sucks now. It happens way to often to different people. They also give the wrong parts and if you dispute it they dont want to hear it. And they tend to send you off on a wild goose chase for your part